Alicia Stens
Colorado Springs,CO
Summary
Results-oriented military pay specialist with extensive experience in regulations and customer service, developed through roles at the U.S. Army and Patriot Enterprise LLC. Proficient in MMPA, CMS, and WebDMO systems to accurately manage pay entitlements. Proven track record of enhancing process efficiency and resolving complex issues, significantly improving service member satisfaction. Committed to leveraging expertise to further streamline operations in future roles.
Overview
9
9
years of professional experience
Work History
Military Pay Technician
U.S. Army
Colorado Springs, CO
11.2023 - Current
- Determine entitlements, and maintain full knowledge of the regulations regarding pay, leave, and military entitlements.
- Carefully examine military pay documents turned into the receiving and processing section for completeness and accuracy.
- Perform a comprehensive review of a wide variety of determinations, such as allowances, special incentive pay, debt collection, AWOL, confinements, bonuses, extensions, and reenlistments.
- Verify, edit, and correct transactions, and make necessary inputs on the Defense MilPay Office (DMO) system after researching the service members' Master Pay Account (MMPA) from the Defense Military Pay Systems (DJMS).
- Review and process the Statement of Charges, separation transactions, extensions, reenlistments, and leave documents for completion, and make all necessary inputs into WEB-DMO.
- Review actions rejected by the DMO, determining the reason for the rejection, and make necessary corrections in the DMO system.
- Utilize my customer service skills during interactions with over-the-counter services to military members, explaining provisions associated with entitlements, allowances, leaves, and collection actions.
- Create and monitor cases in the Case Management System (CMS), which requires the intervention of the Defense Finance and Accounting Service office.
- Ensure all pay actions are correct from a regulatory standpoint.
- Periodically perform reviews of pay transactions upon the request of service members or other authorities.
- Knowledge of systems used to process and research military pay actions, to include WebDMO, MMPA, DJMS, CEDMS, DDS, and CMS.
Military Pay Clerk
Patriot Enterprise LLC
Colorado Springs, CO
09.2022 - 11.2023
- Determine entitlements and maintain full knowledge of the regulations regarding pay, leave, and military entitlements
- Carefully examine military pay documents turned into the receiving and processing section for completeness, and accuracy
- Perform a comprehensive review of a wide variety of determinations such as allowances, special incentive pay, debt collection, AWOL, confinements, bonus, extensions and reenlistments
- Verify, edit, and correct transactions and make necessary inputs on the Defense MilPay Office (DMO) system, after researching the service members Master Pay Account (MMPA) from the Defense Military Pay Systems (DJMS)
- Review and process Statement of Charges, separation transactions, extensions, reenlistments, and leave documents for completion and make all necessary inputs into WEB-DMO
- Review actions rejected by the DMO determining the reason for the rejection and make necessary corrections in the DMO system
- Utilize my customer service skills during interaction with over the counter services to military members explaining provisions associated with entitlements, allowances, leaves, and collection actions
- Create and monitor cases on the Case Management System (CMS) which requires the intervention of the Defense Finance and Accounting Service office
- Ensure all pay actions are correct from a regulatory standpoint
- Periodically perform reviews of pay transactions upon request of service members or other authority
- Knowledge of systems used to process and research military pay actions to include WebDMO, MMPA, DJMS, CEDMS, DDS, and CMS
Sales Associate
Army & Air Force Exchange Service
05.2021 - 02.2022
- Embodied company mission and values through honesty, integrity and high-quality performance
- I used the POS system to scan customer purchases, calculate prices and process transactions
- I provided support to other cashiers and customers to locate products, confirm prices and replenish stock
- Maintained knowledge of current and future promotions to inform customer purchasing decisions
- Unloaded, unboxed and transported incoming merchandise
- Processed merchandise returns and exchanges under company guidelines
Sales Associate
USA Gasoline
08.2017 - 08.2018
- Welcomed customers and offered quick assistance to handle diverse needs
- Processed merchandise returns and exchanges under company guidelines
- Explained current sales, promotions and other brand initiatives to gain customer loyalty
- Maintained knowledge of current and future promotions to inform customer purchasing decisions
- Unloaded, unboxed and transported incoming merchandise
- Built repeat customer base through excellent service
- Monitored aisles, restocked shelves and cleaned spills
Aviation Structural Mechanic
U.S Navy
07.2015 - 12.2016
- Troubleshoot faulty avionics equipment to diagnose and isolate causes of equipment malfunction, including diagnosing common mechanical problems
- Followed technical documentation to make accurate repairs and complete skilled modifications to the structures of different aircraft
- Met the applicable regulations by conducting regular, routine inspections and special evaluations
- Replaced or repaired the aircraft's worn, defective and damaged components to return each to an airworthy status
- Documented all preventive and corrective maintenance to the fleet aircraft in detailed, industry-compliant repair logs
- Conducted quality inspections of tires, landing gear and wings to locate evidence of damage or corrosion
- Serviced and maintained aircraft systems by performing tasks, such as greasing moving parts and checking brakes
Skills
- Adobe
- OneDrive
- Master Military Pay Account (MMPA)
- Case Management System (CMS)
- Deployable Disbursing Systems (DDS)
- Microsoft Office Suite
- Defense Joint Military Systems (DJMS)
- WebDMO
- Corporate Electronic Document Management System (CEDMS)
- Customer Service
- Military pay regulations understanding
Timeline
Military Pay Technician
U.S. Army
11.2023 - Current
Military Pay Clerk
Patriot Enterprise LLC
09.2022 - 11.2023
Sales Associate
Army & Air Force Exchange Service
05.2021 - 02.2022
Sales Associate
USA Gasoline
08.2017 - 08.2018
Aviation Structural Mechanic
U.S Navy
07.2015 - 12.2016