Robert Pelayo
Phoenix,AZ
Summary
As a highly motivated and detail-oriented Future Healthcare Administrator, I have a strong desire to improve healthcare operations and patient experiences. With history in patient scheduling, front-desk management, and compliance, I thrive in fast-paced organizations that value precision and efficiency. I am known for my problem-solving ability and good communication skills, and I am committed to collaborating with teams to establish efficient procedures and deliver outstanding service. I'm excited to advance my career in healthcare and contribute to a company dedicated to improving the lives of its patients.
Overview
6
6
years of professional experience
Work History
Shadowing Student
Banner Healthcare
Scottdale, AZ
02.2025 - Current
- Gained insight into the daily operations of healthcare facilities, such as controlling patient flow, coordinating departments, and increasing operational efficiency.
- Observed how healthcare administrators ensure compliance with industry requirements, such as HIPAA, CMS guidelines, and quality standards.
- I learned about budget management, financial forecasting, and resource allocation in order to provide efficient and effective healthcare services.
- I witnessed how healthcare managers create and implement strategic initiatives to improve organizational performance and patient care delivery.
Receptionist Technician (Swing Phlebotomist)
CSL Plasma
Tempe, AZ
10.2023 - 05.2024
- Managed front-desk operations to maintain a professional and friendly environment while dealing with high-volume scheduling, administrative activities, and donor communications.
- Processed confidential patient records using EHR systems in accordance with HIPAA requirements, guaranteeing accuracy and smooth documentation.
- Performed phlebotomy procedures, assuring donor safety, comfort, and adherence to clinical guidelines, while working with medical and administrative teams to improve workflow efficiency.
- To keep the office running smoothly, I provided extensive administrative support such as data entry, correspondence management, office supply inventory, and other clerical responsibilities.
Bookkeeping Assistant
Los Amigos Mini Market and restaurant
Tacoma, WA
05.2022 - 09.2023
- Managed financial transactions such as invoices, payments, and payroll while assuring accuracy and compliance with accounting processes.
- Financial records were maintained and audited using Microsoft Excel and accounting software, which helped to reduce errors and increase efficiency.
- Worked with management to monitor spending, analyze financial data, and identify cost-cutting options.
Retail Sales Manager
Pacsun Retail Store
Scottdale, AZ
09.2022 - 06.2023
- Led and trained a team to improve efficiency, customer service, and workflow
- Managed administrative duties including scheduling, inventory monitoring, and financial transactions to ensure accuracy, compliance, and smooth operations.
- Maintained strict compliance to policies and regulations, exhibiting attention to detail, discretion, and professionalism in high-pressure situations.
- Adapted rapidly to shifting priorities, multitasking effectively while addressing problems and providing exceptional customer service.
Cashier Team Lead
Los amigos mini market & restaurant
Tacoma, WA
06.2019 - 09.2021
- Managed daily cash transactions with 100% accuracy, ensuring financial accountability and adherence to business standards.
- In a fast-paced atmosphere, I provided exceptional customer service by aiding a wide range of clients with inquiries, conflict resolution, and problem-solving.
- Trained and supervised new employees to improve team productivity, workflow, and customer satisfaction.
- Maintaining precise records of financial transactions and inventory required considerable attention to detail and organizational abilities.
Education
Bachelor of Science - Health Administration
Grand Canyon University
Phoenix, AZ04-2025
Skills
- Leadership and team management
- Financial management and budgeting
- Healthcare legislation and compliance (HIPAA, CMS)
- Strategic planning and organizational growth
- Data analysis and performance reporting
- Quality improvement and patient outcomes
- Strong verbal and written communication
- Expertise in EHR systems and medical billing software
Timeline
Shadowing Student
Banner Healthcare
02.2025 - Current
Receptionist Technician (Swing Phlebotomist)
CSL Plasma
10.2023 - 05.2024
Retail Sales Manager
Pacsun Retail Store
09.2022 - 06.2023
Bookkeeping Assistant
Los Amigos Mini Market and restaurant
05.2022 - 09.2023
Cashier Team Lead
Los amigos mini market & restaurant
06.2019 - 09.2021
Bachelor of Science - Health Administration
Grand Canyon University
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