Robert Perrault
Melrose,United States
Summary
Dynamic and results-driven professional with over twelve years of retail management experience in high-end, fast-paced environments. Adept at optimizing service delivery and driving revenue growth. Proven expertise in merchandising, sales, and loss prevention, complemented by a strong track record in customer service and team leadership. Exceptional skills in conflict resolution, empathy, and decision-making consistently exceed customer expectations across multiple platforms and divisions. Committed to leveraging communication and problem-solving abilities to foster positive customer experiences and support overall business success.
Overview
18
18
years of professional experience
Work History
Behavior Technician
BCI-Learn
Wilmington, MA
01.2026 - Current
- Implemented individualized behavior intervention plans to enhance student learning outcomes.
- Collaborated with multidisciplinary teams to assess and track behavioral progress effectively.
- Trained and mentored new staff in behavior management techniques and data collection methods.
- Developed engaging activities to reinforce positive behaviors and social skills among students.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
RCO-Revenue Cycle Operations, Mass General Brigham
01.2025 - 07.2025
- Monitored billing workflows to identify discrepancies, improving invoice accuracy and enhancing overall revenue integrity across operational processes.
- Monitored billing cycles to identify discrepancies, ensuring accurate revenue capture and improving overall financial predictability for healthcare services.
- Streamlined patient eligibility verification processes to accelerate claim submission, increasing revenue flow consistency and reducing operational delays.
- Coordinated interdepartmental communication to resolve claim discrepancies swiftly, enhancing patient satisfaction and accelerating payment cycles.
- Verified insurance authorizations to prevent claim delays, improving cash flow reliability and supporting timely patient service delivery.
- Remote
Sales Associate
Johnston and Murphy
Burlington, MA
01.2025 - 03.2025
- Verified inventory accuracy through meticulous stock checks, reducing discrepancies and supporting consistent product availability for customers.
- Handled complex customer inquiries to provide tailored product recommendations, increasing client satisfaction and fostering repeat business in a competitive retail environment.
- Maintained organized merchandise displays to enhance product visibility and streamline customer browsing, contributing to a more efficient shopping experience.
- Processed customer returns and exchanges efficiently, ensuring accurate inventory records and minimizing loss through careful verification.
- Cultivated customer relationships through personalized engagement, driving increased loyalty and enhancing overall store reputation in a competitive market.
- Verified inventory accuracy through regular stock audits, preventing discrepancies and supporting seamless replenishment to maintain consistent product availability.
Customer Care Agent
Fleet Feet
07.2022 - 10.2024
- Processed customer inquiries promptly, ensuring accurate information delivery to improve overall satisfaction and reduce follow-up contacts.
- Resolved product issues efficiently to maintain compliance with quality standards and enhance customer trust in service reliability.
- Collaborated with cross-functional teams to address complex cases, accelerating resolution times and minimizing customer downtime.
- Optimized communication workflows to streamline case management, resulting in faster response rates and improved operational productivity.
- Identified recurring service challenges and reported insights to management, supporting strategic improvements in customer experience.
- Verified complex order details and coordinated with shipping teams to prevent delivery errors, enhancing overall customer satisfaction and trust.
- Handled customer inquiries regarding product features and warranties, accelerating issue resolution and boosting customer retention.
- Remote
Sales Associate
Dollar Tree
Hudson, MA
09.2021 - 08.2022
- Operated point-of-sale systems accurately to expedite customer transactions, contributing to a smoother checkout process and enhanced customer satisfaction.
- Operated point-of-sale systems efficiently while verifying customer purchases, ensuring accuracy and reducing transaction errors during peak hours.
- Handled customer returns and exchanges with accuracy, ensuring adherence to store policies and enhancing overall transaction efficiency.
- Replenished stock shelves promptly to maintain product availability, supporting consistent sales flow and enhancing overall store readiness.
Customer Care Agent
Olympia Sports/Antero Brands
03.2021 - 07.2022
- Processed customer inquiries promptly, ensuring accurate information delivery to improve overall satisfaction and reduce follow-up contacts.
- Resolved product issues efficiently to maintain compliance with quality standards and enhance customer trust in service reliability.
- Collaborated with cross-functional teams to address complex cases, accelerating resolution times and minimizing customer downtime.
- Optimized communication workflows to streamline case management, resulting in faster response rates and improved operational productivity.
- Identified recurring service challenges and reported insights to management, supporting strategic improvements in customer experience.
- Verified complex order details and coordinated with shipping teams to prevent delivery errors, enhancing overall customer satisfaction and trust.
- Handled customer inquiries regarding product features and warranties, accelerating issue resolution and boosting customer retention.
- Escalated complex customer concerns to specialized teams, accelerating resolution times and enhancing overall service reliability.
- Remote
Assistant Store Manager
Olympia Sports
Swampscott, MA
06.2008 - 03.2021
- Monitored inventory levels and coordinated timely restocking to prevent stockouts, improving product availability and enhancing customer satisfaction.
- Monitored inventory turnover and adjusted stock levels to reduce overstock, improving cash flow and enhancing product availability for customers.
- Assisted in training new staff on customer engagement techniques, resulting in improved service consistency and higher guest satisfaction scores.
- Coordinated daily visual merchandising updates to enhance product presentation, increasing customer engagement and driving higher in-store traffic.
- Balanced daily cash reports and resolved discrepancies promptly, ensuring accurate financial records and enhancing audit readiness.
- Handled customer escalations with empathy and efficiency, resulting in quicker conflict resolution and improved overall shopper experience.
- Implemented staff scheduling adjustments to optimize labor coverage, increasing operational efficiency and maintaining consistent service levels during peak hours.
- Streamlined vendor deliveries and verified shipment accuracy, ensuring consistent stock availability that supported uninterrupted sales operations.
- Managed daily cash handling procedures to ensure transaction accuracy, enhancing financial reliability and reducing discrepancies during peak business hours.
- Verified daily sales transactions and adjusted pricing discrepancies promptly, ensuring accurate revenue reporting and strengthening financial accountability.
- Processed customer returns and exchanges efficiently, maintaining transaction accuracy and enhancing overall satisfaction during high-traffic sales periods.
Shift Supervisor
CVS
Somerville, MA
01.2017 - 09.2020
- Directed shift operations to maintain workflow efficiency and ensure timely task completion while upholding safety standards.
- Monitored adherence to quality protocols, resulting in consistent product standards and minimized operational errors.
- Resolved customer concerns promptly, improving overall satisfaction and fostering a positive service environment.
- Coordinated team schedules and task assignments to optimize labor utilization and maintain steady productivity.
- Implemented process adjustments during shifts to reduce downtime and enhance equipment reliability.
- Monitored inventory levels throughout shifts to prevent stock shortages, supporting consistent product availability and enhancing customer satisfaction.
Sales Associate
Target
10.2017 - 01.2018
- Assisted customers in selecting products tailored to their needs, increasing satisfaction and encouraging repeat business through personalized service.
- Assisted customers in locating products and provided detailed information, enhancing shopping satisfaction and encouraging repeat store visits.
- Maintained organized inventory levels through regular stock audits, ensuring product availability and supporting efficient restocking processes.
- Handled customer returns and exchanges with accuracy, ensuring compliance with store policies and enhancing overall customer trust and satisfaction.
- Verified product pricing and promotions at checkout, ensuring accuracy that enhanced customer trust and streamlined daily sales reconciliation.
- Processed customer inquiries regarding promotions and store policies, ensuring clarity that improved overall shopping experience and reduced checkout delays.
- Seasonal
Education
Diploma -
Triton Regional Highschool
01-2022
Skills
- Experienced in ZenDesk training
- Customer engagement
- Proficient in conflict management
- Analytical decision making
- Emotional intelligence
- Inventory control
- Strategic leadership
- Skilled in prioritizing concurrent responsibilities
- Cash flow oversight
- Advanced sales methodologies
- Expertise in training delivery
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
Languages
English
Native or Bilingual
Interests
Cooking at home and learning new meals, Crafting, reading the latest scifi novels, Gaming, helping and serving my community when I can
Timeline
Behavior Technician
BCI-Learn
01.2026 - Current
RCO-Revenue Cycle Operations, Mass General Brigham
01.2025 - 07.2025
Sales Associate
Johnston and Murphy
01.2025 - 03.2025
Customer Care Agent
Fleet Feet
07.2022 - 10.2024
Sales Associate
Dollar Tree
09.2021 - 08.2022
Customer Care Agent
Olympia Sports/Antero Brands
03.2021 - 07.2022
Sales Associate
Target
10.2017 - 01.2018
Shift Supervisor
CVS
01.2017 - 09.2020
Assistant Store Manager
Olympia Sports
06.2008 - 03.2021
Diploma -
Triton Regional Highschool