ROBERT PETRIE
Greater Chicago Area
Summary
Results-driven management professional prepared for this role with extensive experience in overseeing field operations and team leadership. Recognized for developing and executing strategic plans that enhance productivity and operational success. Valued for collaborative approach and ability to adapt to evolving business needs, utilizing strong communication and leadership skills to foster high-performing team environment.
Overview
15
15
years of professional experience
Work History
Key Account Manager
Opus IVS
05.2024 - Current
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Manager Remote Collision Services
Opus IVS
08.2023 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Client Support Supervisor
Opus IVS
09.2021 - 08.2023
- Led a team of 35 to improve client service metrics and foster a culture for operational success.
- Identified opportunities for process improvements, driving increased efficiency and reducing response times.
Remote Technician
Opus IVS
04.2021 - 09.2021
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Ensured timely and accurate communication to enhance customer satisfaction
Mobile Automotive Technician
Protech Automotive Solutions
06.2020 - 04.2021
- Delivered diagnostics and repairs onsite, achieving high client satisfaction
Remote & Mobile Technician
AsTech - Automotive Service Technicians
07.2017 - 06.2020
- Diagnosed vehicle issues remotely and onsite, assisting in support the companies remote scan device.
District Fleet Manager
Waste Management
06.2015 - 07.2016
- Directed fleet operations, maintenance schedules, and managed 8 service technicians.
Service Manager
FleetPride
10.2013 - 06.2015
- Supervised service operations, optimizing performance and satisfaction.
Outside Sales Representative
CIT Group, Inc.
09.2012 - 10.2013
- Prospected accounts, driving sales and revenue growth in the assigned territory
Field Service Engineer
Navistar Inc
05.2010 - 09.2012
- Resolved technical and supply issues for large fleet accounts to increase uptime
Education
Bachelor of Science - Automotive Technology
Southern Illinois University, Carbondale
Carbondale, IL05-2009
Skills
- Key account management
- Data-driven decision making
- Experience with SaaS support
- Team building
- Excellent communication
- Conflict resolution
- Teamwork and collaboration
- Customer satisfaction
- Adaptability and flexibility
- Self motivation
- Goal setting
- Strategic planning
Timeline
Key Account Manager
Opus IVS
05.2024 - Current
Manager Remote Collision Services
Opus IVS
08.2023 - 06.2024
Client Support Supervisor
Opus IVS
09.2021 - 08.2023
Remote Technician
Opus IVS
04.2021 - 09.2021
Mobile Automotive Technician
Protech Automotive Solutions
06.2020 - 04.2021
Remote & Mobile Technician
AsTech - Automotive Service Technicians
07.2017 - 06.2020
District Fleet Manager
Waste Management
06.2015 - 07.2016
Service Manager
FleetPride
10.2013 - 06.2015
Outside Sales Representative
CIT Group, Inc.
09.2012 - 10.2013
Field Service Engineer
Navistar Inc
05.2010 - 09.2012
Bachelor of Science - Automotive Technology
Southern Illinois University, Carbondale
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