Robert Phillips
Stoneham / Boston,MA
Summary
Dynamic Senior Scrum Master and Agile Coach with a proven track record at DHI Group, enhancing delivery predictability by 15% through effective servant leadership and Agile coaching. Expert in Scrum, Kanban, and program-level planning, leveraging Jira and Confluence for transparency and continuous improvement. Committed to fostering self-organizing teams and driving organizational change.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Scrum Master / Agile Coach
DHI Group
01.2022 - 07.2025
- Served as servant-leader and Agile coach for cross-functional development and QA teams, enhancing Scrum and Kanban delivery.
- Facilitated Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives to ensure alignment with business objectives and team collaboration.
- Coached teams toward self-organization and accountability, improving sprint predictability by 12–15%.
- Managed risks, impediments, and cross-team dependencies to uphold delivery commitments and support project timelines.
- Used velocity, burndown/burnup, and flow metrics daily to monitor team health and identify improvement opportunities.
- Built and maintained Jira and Confluence dashboards for transparency and stakeholder visibility.
- Supported release planning and program-level coordination aligned to organizational goals.
Senior Scrum Master / Agile Coach
Veracode
01.2010 - 01.2022
- Led enterprise Agile transformations from waterfall to Scrum and SAFe-like delivery models.
- Facilitated Agile ceremonies and coached Product Owners and teams, enhancing collaboration and alignment.
- Coordinated program-level release planning and managed dependencies, supporting 1,000+ users through streamlined delivery.
- Enhanced delivery predictability by 15% in three months through effective incremental planning.
- Used Jira, Confluence, and ServiceNow for delivery metrics, work intake, and visibility.
Scrum Master / Systems Engineer
SupplyScape
01.2005 - 01.2010
- Introduced Scrum and Kanban frameworks, accelerating delivery cycles and enhancing team collaboration.
- Improved sprint predictability through effective retrospectives and planning, leading to more reliable delivery timelines.
Education
Some College (No Degree) - MCSE Certification Program
Boston University
Boston, Massachusetts, MASome College (No Degree) - Computer Graphic Design
Northeastern University
Boston, Massachusetts, MASkills
- Servant leadership
- Agile coaching
- Scrum and Kanban
- Sprint planning and reviews
- Backlog refinement
- Definition of ready and done
- Velocity tracking
- Burndown and burnup metrics
- Predictability analysis
- Flow metrics
- Risk and impediment management
- Dependency management
- Hybrid and scaled agile methodologies
- SAFe framework
- Program and release planning
- Jira and Confluence proficiency
- Stakeholder and executive communication
- Continuous improvement strategies
- Change enablement
Websites
Certification
- Advanced Certified ScrumMaster (A-CSM), Scrum Alliance
- Certified ScrumMaster (CSM), Scrum Alliance
- PMI Agile Certified Practitioner (PMI-ACP), PMI
- Certified Agile Leader (CAL), Scrum Alliance
Personal Information
Title: Senior Scrum Master | Agile Coach
Timeline
Senior Scrum Master / Agile Coach
DHI Group
01.2022 - 07.2025
Senior Scrum Master / Agile Coach
Veracode
01.2010 - 01.2022
Scrum Master / Systems Engineer
SupplyScape
01.2005 - 01.2010
Some College (No Degree) - MCSE Certification Program
Boston University
Some College (No Degree) - Computer Graphic Design
Northeastern University