TENDAI MARAMBA
Little Elm,TX
Summary
Experienced Agile Coach and Senior Scrum Master with over a decade of dedicated service in guiding teams through various Agile frameworks such as Scrum, Kanban, XP, and SaFe. Demonstrated success in facilitating the transition of cross-functional teams and organizations toward embracing Agile principles, resulting in the development of mature, self-organizing teams focused on delivering valuable outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Agile Coach/Senior Scrum Master
Embel Assist-United HealthCare
Remote
01.2023 - Current
- Coaching and mentoring Scrum Masters in our program team
- Led multiple Agile teams through successful adoption and execution of SAFe principles, resulting in improved productivity and delivery predictability
- Coached teams and stakeholders in Agile methodologies, ensuring alignment with SAFe frameworks and fostering a culture of continuous improvement and collaboration
- Facilitated Agile ceremonies Daily Stand-ups, Sprint Planning, Retrospectives and ensured adherence to Agile best practices and principles
- Collaborated with Product Owners and stakeholders to prioritize and groom product backlogs for timely delivery and customer satisfaction
- Facilitate discussions and problem-solving sessions to address any challenges related to data and email migration
- Implemented Agile metrics and reporting mechanisms to track team performance, sprint velocity, and other key Agile metrics, aiding in data-driven decision-making
- Act as a change agent in the organization, driving Agile transformation initiatives, and overcoming resistance through effective communication and coaching
- Established a culture of continuous improvement through retrospective meetings and process refinement.
- Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-up meetings.
- Increased stakeholder satisfaction by providing timely status reports and incorporating feedback into project iterations.
Agile Coach/ Senior Scrum Master
Promontory MortgagePath
Remote
07.2021 - 01.2023
- Coaching and mentoring Scrum Masters in our program team
- Led Agile transformations across multiple teams, providing coaching and mentoring toensure successful adoption of Agile methodologies resulting in improved delivery efficiency and product quality
- Facilitated Scrum ceremonies, coached teams on Agile best practices, and promoted collaboration between development, QA, and product management teams
- Implemented Agile metrics to track team performance and project progress, providing insights for continuous improvement
- Acted as a change agent, overcoming organizational impediments, and fostering an Agile mindset throughout the organization
- Coached and mentored teams on Agile methodologies
- Collaborated with Product Owners to refine product backlogs, prioritize user stories, and ensure alignment with business objectives
- Facilitated effective communication and transparency within the team, as well as with stakeholders, to foster a culture of trust and collaboration
- Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Improved overall project efficiency with effective coordination between development, testing, deployment, and support teams during release cycles.
SAFe Agile Coach/ Senior Scrum Master
Sprout
Remote
12.2019 - 07.2021
- Coaching and mentoring Scrum Masters in our program team
- Facilitated Scrum framework sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
- Encouraged and supporting iterative and collaborative development
- Favored people over process, owning, advocating and teaching
- Agile (scrum) processes, ensuring that the team is always following the framework and looking for opportunities to continuously improve
- Coach teams in Agile practices and provide necessary training to create a positive mindset for 9 Agile methodologies
- Coach team to higher levels of scrum maturity at a sustainable pace helping to improve customer satisfaction by 22%
- Shield scrum team from external interference for optimal productivity and success of Agile process
- Drive Scrum team progress to overcome obstacles and realize success throughout the life of each sprint
- Implement Issues Tracking in Version One to effectively track impediments against user stories
- Buid a trusting and safe environment where problems can be raised without fear of blame improving employee retention by 9%
- Provide extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity
- Collaborate with project owners and team members to set ambitious but achievable goals
- Experience with CRM, Azure, Jira/Confluence, Rally.
Agile Coach/Senior Scrum Master
Nationstar
Irving, TX
10.2016 - 12.2019
- Provide coaching, teaching, mentoring and facilitation in the delivery of complex technology and business solutions
- Champion and embody the Scrum way-of-Working across the development teams
- Facilitated Scrum ceremonies daily standup, Product backlog, Sprint
- Planning, Sprint Review & Sprint Retrospective meetings
- Determined the team capacity (velocity) from historical data
- Created Work Break down structure (user stories) and corresponding activities (tasks)
- Own, advocate, and teach Agile (scrum) processes, ensuring that the team is always following the framework and looking for opportunities to relentlessly continuously improve
- Evangelized Agile as a strategic asset of culture and business value, inspiring teams in the implementation of new tools and techniques
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress
- Promoted empowerment of the teams and encouraged at a sustainable pace with high levels of quality for the team which improved employee retention by 7%
- Coached and empowered teams to self-organize and grow cross- functionally
- Collaborated with the Product Owner to manage stakeholder expectations and work with them to gather feedback regularly to incorporate in the product strategy
Senior Scrum Master
Genpact
Irving, TX
05.2014 - 10.2016
- Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity
- Owned overall relationship and customer experience of REPL service delivery including SLA performance
- Coached, Mentored and guided 3 Scrum teams.
- Mindset, Scaling Agile Processes, Cross-Functional, Behavioral Ethics, Goal Setting, Individual and Team Development Plans.
- Established mutual trust and collaborative working relationships, thereby increasing the motivation and confidence on the team output.
- Successfully guided three development teams through the waterfall to Agile development transition.
- Coached teams in Agile practices and provided necessary training to create a positive mindset for Agile methodologies.
- Improved team performance by identifying, managing, and supporting resolution of team impediments.
- Organized and facilitated all sprint ceremonies (planning, reviews, retrospectives, and standups) for Agile teams
- Managed product backlog and supported Scrum framework for monthly sprint releases.
Scrum Master
J.P. Morgan Chase
Irving, TX
03.2012 - 05.2014
- Facilitated Sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
- Coached teams in Agile practices and provided necessary training to create a positive mindset for 9 Agile methodologies
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- Schedules by managing timelines and making proactive adjustments
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges
- Shielded scrum team from external interference for optimal productivity and success of Agile process
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress
- Provided guidelines for sizing story points, estimated sprint velocity, planned future sprints, and worked with business stakeholders to define sprint and product backlog
- Ran continuous improvement initiatives to measure and reduced product development defects
- Increased team velocity and standardized business processes
- Coached product owners and Agile team in preparing and refining the backlog for Program Increment as well as Iteration planning
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Project Manager
J.P. Morgan Chase
Irving, TX
04.2009 - 03.2012
- Facilitated team meetings and other day to day activities as required by the project team
- Managed multiple stakeholders and communicate goals / risks Lead the definition, design, and rollout of a new project or strategic initiatives
- Apply analysis based on in-depth research and interpretive thinking
- Evaluate and recommend solutions from various program options
- Primary liaison to produce and deliver overall project status reporting to executive and operational stakeholder groups
- Collaborated with operations and technology project team members to accurately report status of delivery of key project deliverables
- Fostered relationships with vendors to promote positive working relationships
- Developed and initiated projects, managed costs and monitored performance
- Boosted revenues by coordinating and executing projects and growing inventory diversity
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
- Oversaw high-profile projects by planning, designing, and scheduling phases.
Education
Master Of Business Administration - Organizational Leadership
International MBA Institute
Dallas, TX04.2022
Bachelor Of Applied Science In Information Technology - Management Information Systems
University of Zimbabwe
Harare, Zimbabwe 08.2008
Skills
- Agile Methodologies
- Azure DevOps
- Confluence
- Jira
- Product Management
- Requirements Gathering
- Sprint Planning
- User Stories
- Rally
- Retrospectives Daily stand-ups
- Agile Ceremonies
- Agile Coaching Techniques
- Team Facilitation
- Servant Leadership
- Continuous Improvement
- Stakeholder Management
- Agile Transformation
- Agile Coaching
- Agile Framework Expertise
- Scrum mastery
- Backlog Grooming
- User Story Creation
- Scaling Agile
- Sprint Planning
Certification
Certified SAFe Scrum Product Owner Certification
Certified Project Manager Accredited Certification
Certified SAFe Scrum Master Certification
Certified Scaled Scrum Master Expert Certification
Certified Agile Coach Accredited Certification
Certified Scrum Product Owner Certification
Certified Scrum Master Certification
Interests
https://wwwlinkedincom/in/teni-, m-mba-safe-certified-ssm-popm-csm-cac-pma-16532223a
Dallas
Timeline
Agile Coach/Senior Scrum Master
Embel Assist-United HealthCare
01.2023 - Current
Agile Coach/ Senior Scrum Master
Promontory MortgagePath
07.2021 - 01.2023
SAFe Agile Coach/ Senior Scrum Master
Sprout
12.2019 - 07.2021
Agile Coach/Senior Scrum Master
Nationstar
10.2016 - 12.2019
Senior Scrum Master
Genpact
05.2014 - 10.2016
Scrum Master
J.P. Morgan Chase
03.2012 - 05.2014
Project Manager
J.P. Morgan Chase
04.2009 - 03.2012
Master Of Business Administration - Organizational Leadership
International MBA Institute
Bachelor Of Applied Science In Information Technology - Management Information Systems
University of Zimbabwe