Robert Phillips
Fredericksburg,VA
Overview
19
19
years of professional experience
Work History
Supervisory Information Technology Specialist (NF-5)
United States Marine Corps – MCCS
Quantico, United States
09.2019 - Current
- Supervisor for the RPOS team (retail point of sale). My team responsible for overseeing the technical systems for MCCS retail store operations. Systems include point of sale terminals, printers, server of various roles, fuel pump controllers and payment devices.
- Recent success as the technical lead for the launch of the new Retail AS6 POS and Radiant fuel systems during a global dual deployment. Coordinated resources to always have support available for testing, during launch and post support based local command time zones. Coordinated schedules and workflow timelines with project management in support of the projects. Coordinated hardware shipping globally to ensure that the commands had what was needed ahead of their scheduled go live and assisted to make sure the devices were ready locally before launch. Worked with vendors on experienced and expected problems during both the testing and launch phases of the projects. To ensure positive outcomes conducted meetings with headquarters functional team members, managers, department heads and local command representatives to overcome existing problems and looking to the future for better efficiencies. Project completed on time and 400k under budget.
- During my time I have served as COR (contract officer representative) for FPOS, Caterease, Epitome, Elavon and Verifone. With changes in NCR hardware guided my team through building new hardware images (STIGs and POS environment) for future use to meet requested business needs.
- I started with MCCS as the food and hospitality technical team leader.
- As a business unit within the US Marine Corps, MCCS has store operations across both the US east and west coasts, Hawaii and Japan.
Systems Administrator
Bowhead Professional Solutions (US Navy Contract)
King George, United States
12.2014 - 08.2018
- Installed new and/or expanded existing personal computer based systems. Determined required software and hardware in conjunction with end users. Selected suitable software to meet user requirements. Installed new and maintained existing hardware. Provided problem-solving support to computer users. Developed and maintains telecommunications systems. Actively trained users in use of equipment and peripherals. Worked in conjunction with the field service to back up end user data before a system reimage was completed, followed up by restoring user’s data, in accordance with Navy regulation. Completed the secure destruction of user data in accordance with standards. Performed secure transport and storage of physical hardware and data. Assisted end users with PKI certificate issues. Performed desk side trouble shooting of equipment/peripherals before forwarding to the field service office. Assisted the end user in finalizing systems after reimaging, i.e. setting up Outlook profiles, establish PKI certificates for encryption, performed final checks of patching and group policy before returning the system to the end user. Maintained 10-20 spare computers in ready deployment status through continual patching and testing. Acted as an intermediary between the field service office and the end user. Became the IT lead for the NSWC innovation lab.
Customer Support Specialist (IT Level II)
ARTECH LLC (US Navy contract)
Morristown, United States
05.2014 - 12.2014
- (IT-II position) This position was as a Subcontractor for HP working on NMCI for the US Navy, Dahlgren VA. Job duties included troubleshooting computers and peripherals for software/hardware failures. Repairing found faults in a timely fashion as dictated by the contract service guidelines. Often tickets were serviced and closed on the same day received, unless parts were required to be ordered or needed to rely on another section to continue work. Completed SCCM imaging of new systems and on systems where the file structure or other issue was beyond repair. Ordering of replacement parts under warranty. Instructing end users on operation of systems and software. Troubleshoot network connectivity issues and work with the networking team to resolve said issues. Collaborating with other team members to find solutions to problems that were considered non-standard to avoid the delays that re-imaging would have caused. Completion of daily/hourly related paperwork as required by the contract.
Supervisory Information Technology Specialist (NF-2210-04)
US Airforce- JBER
JEBR, United States
07.2007 - 08.2013
- Supervised a team of 10, ranging from tier one helpdesk to network manager. Instrumental in the design and deployment of an entirely new commercial network for FSS (MWR) on JBER. Completion of annual end of fiscal year reporting and database purges for RecTrac/CYMS and GolfTrac. Supported 900 computers across both NIPR and Commercial networks.
Timeline
Supervisory Information Technology Specialist (NF-5)
United States Marine Corps – MCCS
09.2019 - Current
Systems Administrator
Bowhead Professional Solutions (US Navy Contract)
12.2014 - 08.2018
Customer Support Specialist (IT Level II)
ARTECH LLC (US Navy contract)
05.2014 - 12.2014
Supervisory Information Technology Specialist (NF-2210-04)
US Airforce- JBER
07.2007 - 08.2013