Robert Pirtle
Hendersonville,TN
Summary
Highly dependable low voltage and telecommunications technician with over 7 years experience, seeking to put my training and education to use. Familiar with CAT6 cabling, fiber optic splicing and conduit fed cable runs; as well as experience working in various climates, tight spaces and aloft.
Overview
19
19
years of professional experience
Work History
Technical Support Rep
ViacomCBS/CMT
Nashville, TN
09.2019 - Current
- Resolve end user issues onsite and remotely on PC and Mac machines.
- Assist new users onboarding with the company to setup their notebooks and any necessary software.
- Monitor company LAN and wireless networks and troubleshoot as needed.
- Responsible for entering work via ServiceNow, monitoring the system and delegating any unassigned tasks.
Wire Technician
AT&T
Nashville, TN
03.2014 - 09.2019
- Install and repair telephone and fiber optic lines to provide service for AT&T customers.
- Complete all testing to ensure proper wiring form central office to customer's home.
- Troubleshoot customer LANs and ISP WANs to resolve customer issues.
- Consistent top performer with 90% customer satisfaction rating.
- Completed ETA fiber certification, completed FOA fiber and fusion splicing certification, familiar with OTDR.
Sales Service Representative
Cintas Corp
Nashville, TN
07.2013 - 03.2014
- Provide excellent service and dependability to all customers on route.
- Proactively introduce all new and existing Cintas products to customers as to enhance the image and safety of their operation.
- Control material cost through monitoring customer inventory and resolving any negative account balances.
- Consistently in top 10% of sales revenue.
- Deliver an exceptional level of service to each customer by listening to concerns and answering questions.
Kitchen Manager
Texas Roadhouse
Hendersonville, TN
01.2006 - 07.2013
- Oversee the proper and efficient function of entire kitchen staff to Provide the best possible experience for our guests.
- Maintain and verify daily food and sanitation quality log.
- Work hands on with kitchen staff to see that recipes are followed and waste is minimized.
- Control labor cost and inventory levels to maximize profits.
- KM of the Quarter award winner Trained employees on correct cooking techniques, safety standards and performance strategies.
Education
Some College (No Degree) - General Studies
Volunteer State Community College
Gallatin, TNSkills
- Wire running
- Cable termination
- Effective customer communication
- Multitasking
- Leadership
- Maintenance & Repair
- Critical thinking
- CCNA/CCENT certified
Community Outreach
"Learn to Skateboard" program
Church youth ministry
Local sports leagues
Timeline
Technical Support Rep
ViacomCBS/CMT
09.2019 - Current
Wire Technician
AT&T
03.2014 - 09.2019
Sales Service Representative
Cintas Corp
07.2013 - 03.2014
Kitchen Manager
Texas Roadhouse
01.2006 - 07.2013
Some College (No Degree) - General Studies
Volunteer State Community College