Robert Pittam

• Picked customer orders.
• Consistently in the top 10% of that location.

• Collaborated with AFMs to clear ghosts at SOP, enhancing flow planning efficiency.
• Work with AFMs on getting floor health andons cleared in a timely manner. While alerting/updating appropriate leadership on safety/injury andons
• Monitored floor health metrics throughout the shift and made head count changes to address any gaps by the end of the shift.
• Do weekly staffing schedules for proper coverage for the RSP while working with leadership in the event certain AAs are needed for other indirect Roles.

• Monitored expiring counts to prevent generation of IRDR counts
• Monitor backlogs and keep them at standard while maintaining balance of defects being found versus defects being cleared.
• Ensured accurate completion of PILES audits
• Assisted building staff in resolving inventory issues through regular updates.

• Work with nightshift Leadership to facilitate the completion of SLC1’s goal of 167 Covid-19 tests per 24 hours
• Monitored labor tracking to ensure associates returned to designated tasks.
• Ensured a hygienic environment for effective testing operations
• Packaged testing kits in compliance with state and Amazon regulations for biohazard materials.

• Balanced and maintained workflow on walls for Chute side associates by coordinating with AFE leadership to meet operational needs.
• Coach Associates on productivity and quality to help reach daily and weekly goals.
• Informed leadership on strategies implemented to ensure associates achieved goal DPMO.
• Monitored workflow of CPTs to ensure timely completion of customer orders.
• Assisted in problem solving and jam clearing
• Adjusted HC across walls for business needs
• Organized daily schedules to optimize productivity and team readiness.
• Managed labor shares and cross trained.
• Worked with OB flow to adjust to new plans

• Teach and coach new Associates in safe and proper stowing techniques.
• Conducted retraining sessions for associates to enhance quality and productivity.
• Complete appropriate paperwork for new hires and retrains within proper time limits.
• Collaborated with leadership to align associates with productivity and quality goals.
• Coached cross-trained associates on network safety and workflow standards.

• Managed employees in opening and closing in a timely manner.
• Led the promotion and training of servers at the bar.
• Supported three managers in operations of facility with 50 part-time and full-time employees.
• Other responsibilities include: Managing bar staff's schedules, bar support, all aspects of inventory for the bar, and instructing food handler safety to employees.

• Led team in delivering exceptional customer service experiences to enhance guest satisfaction.
• Developed and implemented training programs for staff to improve service efficiency.
• Monitored dining room operations to ensure adherence to quality standards and operational guidelines.
• Resolved guest complaints swiftly, fostering a welcoming and positive atmosphere.
• Worked with local boys and girls clubs to help make fundraisers events happen and have employees and management spend time and volunteer at nearby chapters.
• Travelled across the United States implementing the Guest Experience Captain Program at both corporate owned and franchised owned locations.

Partial completion

• G.E.D.- June 2007
• GPA: 3.76/4.0