Robert Polk
Springfield,IL
Summary
Engaging and knowledgeable, the first point of contact for client needs for the design, provisioning, and service activation process. Regarded as a proven pillar by peers, stakeholders and customers alike. Continuing to build on 10 years of Project Management, Coordination, and Telecommunications experience; through accountability, integrity, and teamwork.
Overview
7
7
years of professional experience
Work History
Senior Project Coordinator
Lumen Technologies
11.2020 - Current
- Instrumental in tailoring customer first policies and processes for a never before sold or implemented product, including a 900 + site project
- Q1, 2023: Met 139% of forecasted revenue target: $87K monthly reoccurring revenue | Q2, 2023: Met 104% of forecasted revenue target: $35K MRR | Q3, 2023: Met 158% of forecasted revenue target: $25K MRR
- Primary owner of 115 site Dedicated Internet Access project for a nationwide emergency services network
- Managing a 50 site VPN Project and a separate 52 site DIA Project in tandem
- Exceeded customer expectations and timelines for a 225 site dual product project for a national banking chain
Project Manager
Zayo Group Inc.
08.2019 - 07.2020
- Managing construction and testing of Colorado large projects for dark fiber to cell tower installs, delivering fiber to clients including major wireless providers
- Project authority on executive level and stakeholder reporting, including forecast of over $60k in monthly reoccurring revenue, across 75 installs projected for Q3 2020
- In-depth collaboration with OSP field teams and construction vendors to ensure accurate design and execution of fiber pulls, intercept points, and implementation to cell towers and network rings
Customer Care Manager II | Senior Project Manager
Level 3 Communications
08.2016 - 08.2019
- Management of Voice Complete Migrations, special focus on transitioning customers to a more plentiful and diverse product, major contributions to $10 mil. in retained revenue, including 8,500 customer sites in scope to move to a new voice platform
- Responsible for over 1,000 broadband and virtual private network circuit installs
- Led a 50 site direct internet access install, in parallel with a 400 site combined services project, including a 30K telephone number port to latest voice over IP product
- Major contributor to a team of 4 to deliver a 1,422 circuit install across 711 customer sites resulting in a monthly recurring charge of $664K
Education
Bachelor of Arts - English
University of Colorado
Denver05.2011
Skills
- Partner with Sales, Product and Engineering
- Microsoft, Google, and Salesforce Applications
- Policy & Process Development
- Stakeholder & Customer Relations
- Exceptional Communication
- Assignment and Project Coordination
- Timelines and Milestones Management
Timeline
Senior Project Coordinator
Lumen Technologies
11.2020 - Current
Project Manager
Zayo Group Inc.
08.2019 - 07.2020
Customer Care Manager II | Senior Project Manager
Level 3 Communications
08.2016 - 08.2019
Bachelor of Arts - English
University of Colorado
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