Robert Polk
Atlanta,GA
Summary
Dynamic and reliable professional with a strong work ethic, experienced in customer service and transportation roles at Walmart and CC&T Ambulance Services. Proven ability to ensure safety and comfort for clients while maintaining exceptional attention to detail. Skilled in effective communication and problem resolution, consistently enhancing the customer experience.
Overview
25
25
years of professional experience
Work History
Walmart Deli Associate
Walmart
Atlanta, GA
02.2024 - Current
- Prepared deli meats and cheeses following food safety guidelines.
- Assisted customers with product selections and special requests.
- Maintained cleanliness and organization of the deli counter area.
- Operated slicing machines and other equipment safely and efficiently.
- Stocked shelves and replenished inventory as needed throughout shifts.
- Monitored product freshness and disposed of expired items promptly.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
Shuttle Driver
Park N Ticket
College Park, Georgia
10.2023 - 01.2024
- Safely transported customers to and from parking facilities.
- Assisted passengers with luggage and mobility needs.
- Maintained cleanliness of shuttle vehicles and interior spaces.
- Followed scheduled routes to ensure timely arrivals and departures.
- Communicated effectively with dispatch regarding passenger locations.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
- Provided exceptional customer service during all interactions with passengers.
- Assisted passengers with boarding and disembarking the shuttle bus.
Non-Emergency Transportation Driver
CC&T Ambulance Services, LLC
Decatur, GA
11.2022 - 10.2023
- Transported clients to medical appointments and therapies safely and efficiently.
- Assisted passengers with mobility devices and ensured comfort during rides.
- Scheduled transportation requests and coordinated with dispatch for timely pickups.
- Conducted vehicle inspections and maintained cleanliness for passenger safety.
- Communicated effectively with healthcare facilities regarding patient transportation needs.
- Utilized GPS navigation systems when needed to find alternate routes around traffic delays.
Marta Mobility Bus Driver
First Transit (Contractor) Marta Mobility
Atlanta, GA
07.2022 - 11.2022
- Operated transit bus safely along designated routes and schedules.
- Assisted passengers with boarding and disembarking as needed.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of miles driven and passenger counts.
- Communicated effectively with dispatch regarding route changes or delays.
- Enforced safety regulations and company policies during transit operations.
- Provided excellent customer service to enhance passenger experience during rides.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Provided route, schedule and fare information to passengers.
- Collected fares, tickets and passes accurately.
Dialysis Patient Care Technician
Fresenius Kidney Care Dialysis
Decatur, GA
12.2021 - 06.2022
- Assisted patients with dialysis procedures, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Prepared and maintained dialysis machines for patient use.
- Collaborated with healthcare teams to coordinate patient care plans.
- Maintained cleanliness and organization of treatment areas and equipment.
- Documented patient information accurately in electronic health records.
- Conducted pre-dialysis assessments including measurements of weight, temperature, pulse rate and respiration rate.
- Monitored dialysis machine operation and patient vital signs during treatment.
- Discontinued dialysis treatment according to established procedures.
Non-Emergency Driver
CC&T Ambulance Services, LLC
Decatur, GA
09.2019 - 12.2021
- Transported patients safely to and from medical facilities.
- Conducted routine vehicle inspections and reported maintenance needs.
- Provided compassionate support to patients during transport situations.
- Documented daily mileage, gas, and other data.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Claims Resolution Specialist
Magellan Health Services
Alpharetta, GA
08.2000 - 12.2017
- Analyzed claims data to identify discrepancies and resolve issues efficiently.
- Communicated with clients to gather necessary information for claims processing.
- Coordinated with healthcare providers to obtain additional information on claims.
- Provided support to team members in understanding policy guidelines and procedures.
- Investigated claim disputes by gathering evidence and collaborating with relevant parties.
- Reviewed, evaluated and processed incoming claims to determine eligibility for coverage based on policy provisions.
- Initiated contact with customers by phone or mail concerning claim status updates.
- Adhered to established workflow processes and timelines in order to meet performance goals.
- Investigated and resolved customer inquiries related to the status of their claims.
- Collaborated with other departments to obtain additional information needed for claim resolution.
Education
High School Diploma -
Callaway High School
Jackson, MS05-1984
Some College (No Degree) - Marketing
Hinds Community College
Raymond, MSSkills
- Honesty and integrity
- Reliability and punctuality
- Strong work ethic
- Great verbal and listening communication skills
- Exceptional attention to detail
Timeline
Walmart Deli Associate
Walmart
02.2024 - Current
Shuttle Driver
Park N Ticket
10.2023 - 01.2024
Non-Emergency Transportation Driver
CC&T Ambulance Services, LLC
11.2022 - 10.2023
Marta Mobility Bus Driver
First Transit (Contractor) Marta Mobility
07.2022 - 11.2022
Dialysis Patient Care Technician
Fresenius Kidney Care Dialysis
12.2021 - 06.2022
Non-Emergency Driver
CC&T Ambulance Services, LLC
09.2019 - 12.2021
Claims Resolution Specialist
Magellan Health Services
08.2000 - 12.2017
High School Diploma -
Callaway High School
Some College (No Degree) - Marketing
Hinds Community College