Robert Porter
North Ridgeville,OH
Summary
Proven track record of enhancing guest experiences and operational efficiency at Buffalo Wild Wings through exceptional customer service and strong multitasking abilities. Leveraged hospitality expertise and cleanliness standards to maintain high-quality service. Demonstrated cash handling skills and a commitment to professional appearance, contributing to significant improvements in customer satisfaction and workplace productivity.
Overview
7
7
years of professional experience
Work History
Security Officer
MGM Northfield Park
06.2025 - Current
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter criminal activity and identify potential hazards.
- Responded promptly to emergencies, providing first aid and coordinating assistance as needed.
- Collaborated with law enforcement during incidents, ensuring effective communication and resolution.
- Implemented access control measures, verifying identities and issuing visitor badges efficiently.
- Developed incident reports detailing observations and actions taken for review by management.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Army
US Army
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Volunteer
Angle Haven Horse Rescue
03.2019 - 06.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Server
Buffalo Wild Wings
05.2023 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Intern
Rays Auto & Truck Service
06.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in automotive repairs
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Kept shop areas neat, clean, and free of safety hazards.
Education
High School Diploma -
Lorain County JVS
Oberlin, OH05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Problem-Solving
- Teamwork and Collaboration
- Cleanliness standards
- Report writing
- Incident reporting
- General security
- Detail-oriented
- Superior customer service
- Emergency response
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
Timeline
Security Officer
MGM Northfield Park
06.2025 - Current
Army
US Army
02.2024 - Current
Server
Buffalo Wild Wings
05.2023 - 06.2025
Intern
Rays Auto & Truck Service
06.2022 - 08.2022
Volunteer
Angle Haven Horse Rescue
03.2019 - 06.2020
High School Diploma -
Lorain County JVS
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