Robert Portilla
Vista,CA
Summary
Adept IT Technician with a proven track record at San Diego Network Professionals, enhancing technical operations and system efficiency. Excelled in network maintenance and interpersonal skills, significantly contributing to project successes and user training initiatives. Skilled in both technical support and fostering positive client relations, Brings a results-driven approach to IT and network security solutions. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
8
8
years of professional experience
Work History
IT Technician
San Diego Network Professionals
09.2019 - 03.2024
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Led a small team of technicians for special projects
Brewer
The Lost Abbey Brewing Company
10.2015 - 08.2019
- Provided exceptional customer service during brewery tours, generating positive feedback from visitors.
- Contributed to increased production efficiency by optimizing equipment setup and maintenance procedures.
- Maintained accurate records of brewing activities, enabling data-driven decision making for process improvements.
- Participated in industry events and conferences, staying informed on emerging trends and technologies in brewing techniques.
- Ran their very basic IT needs, consisting of a single server, and a couple of Wireless Access Points, as well as their Point Of Sale Systems.
Education
Associate of Science -
California State University San Marcos
San Marcos, United StatesSkills
- Technical Support
- Network Maintenance
- Wireless Networking
- Operating system management
- Helpdesk services
- IT Asset Management
- Network Security
- User Training
- System Administration
- Service Desk Team Management
- Device Installation
- Interpersonal Skills
Timeline
IT Technician
San Diego Network Professionals
09.2019 - 03.2024
Brewer
The Lost Abbey Brewing Company
10.2015 - 08.2019
Associate of Science -
California State University San Marcos
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