Robert Preston
Lenexa,KS
Summary
Operations Manager with over 15 years of experience in enhancing customer satisfaction and operational efficiency. Expertise in streamlining processes, implementing quality improvements, and leading high-performing teams. Proven ability to cultivate motivated employees to achieve both individual and collective goals.
Overview
18
18
years of professional experience
Work History
Operations Manager
FedEx Ground
Olathe, KS
06.2021 - Current
- Managed dock operations for trailer, van load, unload, and small package areas.
- Developed and coached employees on warehouse processes to enhance productivity.
- Promoted a culture of safety through consistent coaching and daily observations.
- Conducted yard checks to ensure accurate reconciliation of trailer equipment inventory.
- Assisted in implementing a recycling program to minimize reusable material waste.
Logistics Coordinator
FedEx Ground
Shawnee, KS
12.2019 - 06.2021
- Answered driver calls to help with dispatches, identifying good equipment, trailer locations, etc.
- Dispatched drivers checking and verifying seals, trailers, and all other equipment ensuring everything is good for their departure.
- Utilized TMS to gather data on trailers for location and arrival time.
- Communicated with other facilities, both station and hub, about driver meets, trailer arrival times, and other logistics.
- Performed yard checks reconciling trailer inventory for all 641 trailers on hand both inbound, outbound and relays.
- Built driver schedules assigning trailers for routes to and from facilities.
- Communicated with AO's and BC's about driver schedules and assigned driver runs and rotations.
Operations Manager
FedEx Ground
Shawnee, KS
09.2014 - 12.2019
- Managed daily operations in load and unload areas including supervising multiple team members across the dock in a fast paced environment
- Examined problem-solving concepts in load and unload areas to optimize operation success and facilitate decision-making
- Delivered positive customer experiences by implementing effective quality assurance practices such as doing frequent package tape-ups and communicating with the QA department for more heavily damaged packages
- Improved morale and management communication by creating employee recognition and rewards practices such as giving QRP certificates and Purple Promise ribbons
- Conducted safety and performance evaluations providing coaching and feedback to benefit both company and employee
- Collaborated with multiple departments such as QA, Linehaul and Maintenance to ensure operational success
Package Handler Trainer
FedEx Ground
Shawnee, KS
04.2012 - 09.2014
- Explained goals and expectations required of trainees at beginning of their dock training
- Reduced process gaps by effectively training new hires on best practices and work habits
- Completed frequent evaluations of training materials, structure and success rates in order to enhance understanding and productivity
- Built relationships by being the first line of communication on the dock to new hires
- Maintained a successful and productive relationship with supervisors to develop into future management role
- Empowered new hires to develop themselves into future roles and learn more about processes
- Fostered safe work practices to new hires to avoid accidents and injuries
Package Handler
FedEx Ground
Shawnee, KS
05.2010 - 04.2012
- Loaded and unloaded trailers with prepared packages
- Used scanners to ensure packages were loaded to the correct destinations
- Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times
- Maintained quality assurance by taping up packages
Sales Associate
Famous Footwear
Overland Park, KS
11.2009 - 03.2010
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Assisted customers by finding needed shoe items and checking inventory for items at other locations
- Used register system to ring up customer purchases, process payments and issue receipts
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Recommended merchandise to customers based on needs and preferences
Sandwich Artist
Subway
Overland Park, KS
06.2007 - 08.2009
- Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs
- Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use
- Prepared food items such as deli and hot sandwiches to meet customer specifications
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses
- Used cash register to receive payments by cash, check, credit card and voucher
- Cooked and prepared fresh food items by chopping, dicing and mixing ingredients
- Monitored and counted food stock and supplies to reorder on time
- Trained sandwich artists to apply attention to detail and commitment to quality
Education
Associate of Science - Biology
Kansas City Kansas Community College
Kansas City, KS05.2018
High School Diploma -
Shawnee Mission West
Overland Park, KS05.2009
Skills
- Goal achievement
- Team leadership
- Relationship management
- Operations oversight
- Staff retention strategies
- Performance analysis
- Policy implementation
Accomplishments
- Eight time recipient Purple Promise Ribbon
- Best Team Player award FY15
- Package Handler of the Month August, 2010
- Two time recipient Operations Manager of the Month
Timeline
Operations Manager
FedEx Ground
06.2021 - Current
Logistics Coordinator
FedEx Ground
12.2019 - 06.2021
Operations Manager
FedEx Ground
09.2014 - 12.2019
Package Handler Trainer
FedEx Ground
04.2012 - 09.2014
Package Handler
FedEx Ground
05.2010 - 04.2012
Sales Associate
Famous Footwear
11.2009 - 03.2010
Sandwich Artist
Subway
06.2007 - 08.2009
Associate of Science - Biology
Kansas City Kansas Community College
High School Diploma -
Shawnee Mission West
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