Robert Quinn

Team lead dispatching work as well as performing repairs for large fleet as well and retail and warranty repairs

• Collaborated with team members to streamline workflow and improve service delivery efficiency.
• Participated in training sessions to develop skills in engine performance analysis and troubleshooting techniques.
• Engaged with customers to understand their concerns and provide recommendations for vehicle care.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
• Explained estimates and determined repair timelines to manage customer expectations.
• Completed customer orders and warranty services according to manufacturer specifications.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.

Performed repairs on warranty and retail vehicles as well as fleet work on heavy vehicles and motorhomes

• Provided mentorship and training to junior technicians, enhancing their skill sets and efficiency.
• Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
• Maintained a high level of customer satisfaction with thorough communication and consistent follow-ups on repair progress.
• Replaced damaged, missing, or defective parts with new and refurbished components.

Team lead dispatching work and performing repair on light to heavy vehicles

• Led a team of technicians in performing high-quality repairs and maintenance on various vehicle models.
• Streamlined workflow processes, resulting in improved turnaround times for service requests.
• Implemented quality control measures that increased customer satisfaction ratings significantly.
• Reduced customer complaints by providing accurate troubleshooting and timely resolution of complex technical issues.
• Assisted management in developing new strategies aimed at improving overall effectiveness of the service department.