Robert Ramos
Yucaipa,CA
Summary
Dynamic Store Manager with extensive experience at Stater Bros Markets, excelling in customer service and problem-solving. Proven track record of enhancing customer satisfaction through effective staff training and inventory management. Skilled in multitasking and organization, successfully mentoring new hires to ensure operational excellence and a positive shopping experience.
Overview
13
13
years of professional experience
Work History
Store Manager
Stater Bros Markets
02.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Store Manager
Stater Bros Markets
01.2012 - 02.2018
Education
A.A. - Business Administration
Crafton Hills College
Yucaipa, CABachelor Of Business -
University of Redlands
Redlands, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Accomplishments
Started a retail arbitrage business grossing $20,000 per year in sales. This experience of business ownership has given me insight into the purchasing, pricing and operational costs associated with selling items online.
Timeline
Store Manager
Stater Bros Markets
02.2018 - Current
Assistant Store Manager
Stater Bros Markets
01.2012 - 02.2018
A.A. - Business Administration
Crafton Hills College
Bachelor Of Business -
University of Redlands
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