Robert Ramsey
Warren,MI
Summary
Methodically astute office professional with significant background working in environments involving both customer communication and security of sensitive data. Proficient in reviewing extensive applications and supporting documentation. Maintains consistent, well-detailed, pipelines with quick turnaround times and skilled handling of each customer's needs. Seeking a full-time position offering professional growth opportunities utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
401k Plan Administrator
Guidant Financial
04.2022 - 11.2023
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Generated reports to suggest corrective actions and process improvements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained personnel records and updated internal databases to support document management.
Senior Mortgage Loan Underwriter
United Wholesale Mortgage
10.2019 - 02.2022
- Applied grades to each loan application based on established criteria to keep institutional risk low.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Trained junior team members in underwriting procedures and loan quality grading standards.
- Balanced risk against profitability to make optimal business decisions and guided junior team members in making similar critical decisions.
- Actively maintained loan quality margin of error percentage of less than 3%.
Team Lead
Concentrix
12.2016 - 08.2019
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised team seven engaged in Account Receivables and Data Entry development
Mortgage Loan Officer
Quicken Loans
07.2015 - 10.2016
- Explained different types of loans pertaining to client situations.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Worked with underwriters to fix application problems and resolve issues.
Education
High School Diploma -
Berkley School District
Berkley 03.2017
Skills
- Strong Interpersonal Communicator
- Credit Approval and Denial
- Ability to Multitask and Prioritize based on Company Needs
- Self-starter with High Level of Comprehension
- Eligibility Monitoring
- Compliance Testing
- Financial Reporting and Analysis
- Word Processing
Timeline
401k Plan Administrator
Guidant Financial
04.2022 - 11.2023
Senior Mortgage Loan Underwriter
United Wholesale Mortgage
10.2019 - 02.2022
Team Lead
Concentrix
12.2016 - 08.2019
Mortgage Loan Officer
Quicken Loans
07.2015 - 10.2016
High School Diploma -
Berkley School District
Similar Profiles
Ashley TeegardenAshley Teegarden
Lead/Operations Team Supervisor at Guidant Financial GroupLead/Operations Team Supervisor at Guidant Financial Group
Kaymondria WhiteKaymondria White
Recruitment Partner at Guidant GlobalRecruitment Partner at Guidant Global
NABHEEN SOBHANNABHEEN SOBHAN
Replenishment Assistant at Guidant Global: Waitrose & PartnersReplenishment Assistant at Guidant Global: Waitrose & Partners