Robert Reeves

• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Monitored phone calls to provide feedback and coaching.
• Implemented quality control measures to uphold company standards.

Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Collected deposits or payments and arranged for billing.