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Customer Care Representative I

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Associate Principal Engineer

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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Assistant Program Director/Scouting Background:
Work with the coaching staff to manage the day to day operations of running the basketball program and responsible for developing a manual for player academics and coordinating the head coaches calendar. Oversee the daily operation of the program and plan and coordinate programs and all other activities for the program as instructed by the head coach. Assist with managing the travel destinations and schedule for the players and coaching staff. I provide the coaching staff with player profile sheets. Scout players, break down video of players, and provide detailed scouting reports. A strong skill set to take comprehensive notes on players and evaluate talent.
AAU Boys Basketball Coaching Background:
Motivational Coach enthusiastic about working with student-athletes to teach core sports principles, teamwork, and lifelong strategies for success. Pursuing coaching and recruiting role with progressive organization. Energetic versed in training and development strategies to transform athlete performance. Well-developed communication and problem-solving abilities with eye for detail and highly creative style. Believe in promoting a positive environment and good sportsmanship. Safety-minded with skills in pursuing a coaching opportunity with organization that appreciates determination and player guidance. Can manage and improve team operations with diplomatic and resourceful leadership. High-energy problem-solver knowledgeable about competitor strategies and talented in adapting team techniques to overcome challenging styles. Devise and deploy solid recruitment strategies to bring in top athletes.
Executive Assistant Background:
Detail-oriented and driven with expertise in problem solving and managing daily office functions. Smooth and efficient with experience enhancing executive productivity and improving business operations. Exceed expectations for maximizing group performance and overseeing efficient calendars. Operate well with minimal supervision to meet demanding objectives. Well-organized and precise with excellent multitasking skills and sound judgement. Believe in developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Ambitious and motivated. Reliable with keen focus on detail and accuracy.
Information Technology Specialist Background:
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Skilled Systems Analyst with proven track record of leading analysis and requirement-gathering efforts for application development projects. Additional background includes conducting joint and rapid application development sessions, service-oriented architecture and supervisory experience in functionality, usability, reliability, performance and regression testing. Have broad base of experience in technical support and operations. Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction.

Highly skilled and results-driven IT Professional and Sales Representative with extensive experience in hardware, networking, and CCTV solutions. Proven ability to combine technical expertise with strong client engagement skills to identify customer needs, recommend tailored solutions, and drive revenue growth.
Demonstrated success in troubleshooting complex technical issues while maintaining a customer-focused approach, ensuring high levels of client satisfaction and long-term business relationships. Experienced in presenting technical products and services in a clear, value-driven manner, negotiating effectively, and closing sales in competitive environments.
Brings additional experience in human resources and project management, including coordinating teams, supporting recruitment and onboarding processes, and managing projects from planning through execution. Adept at overseeing timelines, resources, and deliverables to meet both technical and business objectives.
Strong communicator with the ability to bridge the gap between technical solutions and customer needs, provide user training, and support clients throughout the sales lifecycle. Committed to continuous improvement, staying current with emerging technologies, and delivering impactful solutions that align with organizational goals and client expectations.

Motivated and technically adept Computer Science graduate with hands-on experience in IT support, network configuration, and end-user troubleshooting. Proven ability to diagnose and resolve complex technical issues through academic labs, personal projects, and customer service roles at Walmart and Fareway. Proficient in Windows OS, hardware diagnostics, and remote support tools, with strong interpersonal skills to deliver effective solutions to both technical and non-technical users. Committed to continuous learning and contributing to efficient team performance in high-pressure environments.

Robert Reid Jr.

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Customer Care Representative I

Digital Store Support Specialist

Computer Technician /Retail Sales Advisor

Banquet Houseperson

Education

High School Diploma -

Some College (No Degree) - Cyber Security

Skills

Timeline

Customer Care Representative I

Digital Store Support Specialist

Computer Technician /Retail Sales Advisor

Banquet Houseperson

High School Diploma -

Some College (No Degree) - Cyber Security

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