Robert Reynolds
Northlake,TX
Summary
Seasoned, dynamic, and results driven professional, with over 20 years of experience in sales management, business administration, and customer service within the retail industry. Efficient at overseeing overall facets of store operations to guarantee exceptional customer experience. Expert at developing and implementing strategic sales and business plans to achieve sales objectives and minimize store losses. Keynoted as effective leader, with capability to lead and manage multiple teams while ensuring fulfillment of organizational goals. Armed with articulate communication and interpersonal skills in developing working relationships with professionals at all levels.
Overview
19
19
years of professional experience
Work History
Logistics Manager
Harbor Freight
Watauga, TX
02.2021 - Current
- Monitor inventory levels to maximize sales and maintain store appearance by receiving freight, organizing, delegating disbursement and labeling responsibilities, and setting promotions on weekly and monthly basis according to company needs
Store Manager
Staples
Nampa, ID
01.2018 - 01.2021
- Fulfill key assign tasks such as promoting sales, rendering excellent customer service, minimizing shrink, hiring, training, following up, delegating, and maintaining overall communication while dealing with employee accountability
- Played a vital role in streamlining sales by 9% year-to-date and reducing store shrink by 25% as well as increasing positive environment for both customers and associates.
Store Manager
Joann's
Nampa, ID
01.2016 - 01.2018
- Took charge of hiring and training employees as well as coordinating expectations and supporting customers loyalty
- Drove efforts in enhancing sales in store by 5%, minimizing shrink by 30%, and decreasing turnover rate.
Manager in Training
Love's Truck Stop
Ontario, OR
01.2015 - 01.2016
- Demonstrated industry expertise through honed knowledge on food service industry, while retaining associates through positive feedback and consistent communication.
Store Manager
Hobby Lobby
Cedar Park, TX
01.2013 - 01.2015
- Steered efforts in maximizing sales up 10% while minimizing store shrink through daily communication of goals and expectations to staff.
Store Manager
Home Depot
Boise, ID
01.2005 - 01.2013
- Efficiently devised and enforced business policies for a large retail store with $27M in annual sales
- Held responsibility in executing regional and national guidelines and direction
- Relayed strategic vision, goals, and timelines to operations manager, specialties manager, and merchandising manager through daily updates and weekly meetings
- Displayed leadership abilities in supervising a team of 14 supervisors and assistant managers
- Oversaw the entire Retail Team in attaining sales growth, outstanding customer service, and financial integrity
- Implemented advanced pro-active strategies in maximizing market potential
- Interfaced with district and regional leadership in developing sales, safety, profit and loss reports, and plans Worked closely with associates in training and responding to various questions
- Facilitated quarterly socials, sales contests with prizes, and public acknowledgement for outstanding efforts by associates in order to keep the team motivated
- Acquired the model excellence award by exceptional customer service and work ethic
- Achieved the maintenance of 80% retention rate among employees
- Gained various designations including top two stores in the district for sales of installs and top three in the district for overall sales success
Education
High School Diploma -
Bloomington High School
Bloomington, CA06-1984
Skills
- Strategic Planning
- Revenue Growth and Profitability
- Staff Training and Development
- Product and Brand Management
- Regulatory Compliance
- Shrink Awareness
- Cross-functional Collaboration
- POS systems operations
- Incident Reports
- Logistics Analysis
Timeline
Logistics Manager
Harbor Freight
02.2021 - Current
Store Manager
Staples
01.2018 - 01.2021
Store Manager
Joann's
01.2016 - 01.2018
Manager in Training
Love's Truck Stop
01.2015 - 01.2016
Store Manager
Hobby Lobby
01.2013 - 01.2015
Store Manager
Home Depot
01.2005 - 01.2013
High School Diploma -
Bloomington High School