ROBERT RICHARD
Store Manager
Surprise,AZ
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
30
30
years of professional experience
Work History
Store Manager
Lumber Liquidators
Scottsdale, AZ
11.2024 - Current
- Led team in achieving sales targets through effective coaching and performance management.
- Coordinated daily store operations, ensuring adherence to company policies and standards.
- Built relationships with commercial customers to drive sales.
- Developed and implemented merchandising strategies to enhance product visibility.
- Analyzed sales data to identify trends, adjusting inventory levels to meet customer demand.
- Directed the organization of the warehouse to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted with consumer level customers to build connections and nurture relationships.
General Manager
LL Flooring
Peoria, AZ
06.2022 - 11.2024
- Highly trained to sell hard surface flooring and installation services to drive top line sales.
- Built relationships with commercial customers.
- Managed the financial turnaround of two locations, increasing sales while managing inventory and decreasing expenses.
- Directed daily operations, ensuring alignment with company objectives and performance standards.
- Implemented robust inventory management systems that significantly reduced shrink.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist subordinates maintain excellent customer service.
Operations Manager
Dick’s Sporting Goods
Tempe, AZ
07.2021 - 05.2022
- Directed all front-of-house and back-of-house operations. Improved customer service score, increased credit acquisition and sales of product warranties.
- Coordinated daily store operations, ensuring adherence to company policies and operational excellence.
- Led regular staff meetings to communicate goals, provide feedback, and foster a collaborative work environment.
- Orchestrated facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operations/Service Manager
Burlington
Goodyear, AZ
11.2018 - 07.2021
- Directed all front-of-house and back-of-house operations. Improved customer service score, and increased credit acquisition. Successfully implemented new customer loyalty program.
- Analyzed service metrics to identify trends and implement corrective actions for continuous improvement.
- Coordinated with upper management to align operational strategies with organizational goals.
- Coached and mentored employees to foster personal growth opportunities while encouraging professional development within their roles.
- Oversaw budget management and resource allocation, ensuring optimal use of company resources while meeting financial goals.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Store Manager
Kohl’s
Surprise, AZ
02.2006 - 10.2018
- Successfully implemented automated replenishment increasing customer satisfaction and sales.
- Piloted OMNI channel fulfillment at the store level leading to increased sales.
- Coordinated the remodel of the Beauty and Jewelry departments while maintaining shopability.
- Piloted the implementation of a new POS system as it was being built from the ground up.
- Managed a four-week refresh/remodel of the sales floor.
- Supervised daily operations to ensure compliance with store policies and procedures.
- Trained and mentored staff on customer service excellence and sales techniques.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
A.S. Business Management -
Moorpark College
Moorpark, CA01.1987
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Employee scheduling
- Sales professional
- Project management
Timeline
Store Manager
Lumber Liquidators
11.2024 - Current
General Manager
LL Flooring
06.2022 - 11.2024
Operations Manager
Dick’s Sporting Goods
07.2021 - 05.2022
Operations/Service Manager
Burlington
11.2018 - 07.2021
Assistant Store Manager
Kohl’s
02.2006 - 10.2018
A.S. Business Management -
Moorpark College