Robert Ricks
Orlando,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Subject Matter Expert (SME)
Teletech/Optum RX
10.2021 - 01.2025
- Serve as an expert resource for inquiries and issues.
- Delivered solutions while explaining underlying rationale.
- Mentored agents on effective communication strategies for customer engagement.
- Delivered extensive account specifics.
- Proficient in Microsoft Office applications.
Seasonal Jewelry Specialist
Inktel/Pandora
04.2021 - 10.2021
- Demonstrated professional tone while delivering accurate customer information.
- Discuss products and their advantages.
- Closed sales by providing targeted product solutions for customer needs.
Customer Service Representative
Alorica
04.2019 - 04.2021
- Stayed current on customer account details.
- Assisted customers in resolving issues related to IRAs, Trusts and banking accounts.
- Enhances financial security of members by providing customized solutions that cater to their specific needs.
Operations Manager/Team Lead
Healthfair Plus Pc
02.2017 - 04.2018
- Conducted training sessions to enhance staff skills.
- Oversaw staffing requirements while monitoring performance metrics.
- Developed and maintained key operational statistics.
Grocery manager
Winn Dixie
08.2008 - 10.2016
- Oversaw merchandising, staff training development, ordering processes.
- Managed execution to meet shrink, sales, and payroll objectives.
- Managed grocery, general merchandise, dairy and frozen food departments.
- Verified daily balances for a reliable start and finish during operational hours.
- Designed and initiated special event merchandising strategies.
Assistant Grocery Manager
Winn Dixie
08.2002 - 08.2008
- Coordinated product and service distribution to customers.
- Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives
- Examined sales data to assess performance metrics and forecast inventory needs.
Education
Master's - Business administration
University of Phoenix
Orlando, FL01.2013
Skills
- Strong analytical skills
- Training and mentoring
- Customer focus
- Creative solutions
- Strategic thinking
- Team building
- Multitasking Abilities
Timeline
Subject Matter Expert (SME)
Teletech/Optum RX
10.2021 - 01.2025
Seasonal Jewelry Specialist
Inktel/Pandora
04.2021 - 10.2021
Customer Service Representative
Alorica
04.2019 - 04.2021
Operations Manager/Team Lead
Healthfair Plus Pc
02.2017 - 04.2018
Grocery manager
Winn Dixie
08.2008 - 10.2016
Assistant Grocery Manager
Winn Dixie
08.2002 - 08.2008
Master's - Business administration
University of Phoenix
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