Robert Roach
Stanley,NC
Summary
Capable Customer Service rep/lead with proven track record in managing customer service teams to deliver superior support. Adept at resolving complex issues and enhancing customer satisfaction. Demonstrated leadership and communication skills to foster collaborative team environment.
Overview
19
19
years of professional experience
Work History
Field Service Technician
Brummit Restaurant Grp
11.2022 - 08.2024
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in refrigeration, mechanical, and electrical systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Field Service Technician
TWC Refrigeration
11.2019 - 11.2022
- Operated hand tools and power equipment according to company safety procedures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in refrigeration, mechanical, and electrical systems.
- Followed safety procedures to avoid injuries in field.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Field Service Technician
Reddy Ice
03.2014 - 09.2019
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in refrigeration, mechanical, and electrical systems.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained company field response vehicle stocked with repair and replacement parts.
Assistant Produce Manager
Food Lion
01.2011 - 03.2014
- Planned attractive produce displays, using color and texture to enhance.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the store brand.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
Store Manager
GameStop
07.2007 - 01.2011
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Associate
Sears
05.2005 - 07.2007
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
Education
GED -
Gaston College
Dallas, NC05-2004
Timeline
Field Service Technician
Brummit Restaurant Grp
11.2022 - 08.2024
Field Service Technician
TWC Refrigeration
11.2019 - 11.2022
Field Service Technician
Reddy Ice
03.2014 - 09.2019
Assistant Produce Manager
Food Lion
01.2011 - 03.2014
Store Manager
GameStop
07.2007 - 01.2011
Sales Associate
Sears
05.2005 - 07.2007
GED -
Gaston College
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