Robert Roberson
Indianapolis,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Assessor
Maximus
07.2025 - Current
- Analyze clinical and functional datasets to determine eligibility for state and federally funded healthcare programs.
- Integrate clinical indicators, functional scores, and policy criteria into accurate, defensible determinations.
- Produce assessment reports used in quality assurance audits, compliance reviews, and appeal.
- Collaborate with cross-functional teams to ensure data consistency and integrity.
Options Counselor
CICOA Aging & In-Home Solutions
10.2022 - 07.2025
- Analyze eligibility and service utilization data for 50–70 active cases monthly, supporting Medicaid waiver determinations.
- Conduct structured assessments capturing 100+ data points per case, ensuring data accuracy and completeness.
- Maintain 99% documentation accuracy in compliance with organizational and state regulatory standards.
- Identify trends in client needs and application outcomes to support program evaluation and process improvement.
Manufacturing Technician
Zimmer Biomet
05.2022 - 01.2023
- Performed precision laser etching on orthopedic implants, supporting accuracy across hundreds of units per shift.
- Verified measurements against blueprint specifications, contributing to reduced defects and improved quality control.
- Maintained 100% compliance with safety and quality standards in a regulated environment.
- Operated manufacturing equipment to ensure efficient production and adherence to safety protocols.
Customer Service Representative
Morley Companies, LLC
- Analyzed Medicare plan data, resolved issues through root-cause analysis, and maintained detailed service records.
Parts Distribution Specialist
Right Track Logistics, LLC
- Conducted inventory analysis, maintained cost and mileage data, and supported operational reporting.
Education
Bachelor of Arts - Communications
Anderson University
IN05.2018
Skills
- Data Analysis & Reporting
- Trend Identification
- Performance Metrics
- Process Improvement
- Data Documentation & Quality Assurance
- Stakeholder Communication
- Microsoft Excel
- Microsoft Office Suite
Certification
SHIP Certification (Medicare Counseling) — 2025
Timeline
Clinical Assessor
Maximus
07.2025 - Current
Options Counselor
CICOA Aging & In-Home Solutions
10.2022 - 07.2025
Manufacturing Technician
Zimmer Biomet
05.2022 - 01.2023
Customer Service Representative
Morley Companies, LLC
Parts Distribution Specialist
Right Track Logistics, LLC
Bachelor of Arts - Communications
Anderson University