ROBERT RODGERS
Grove City,OH
Summary
Operational leader with a strong track record in enhancing client experiences and driving business performance. Demonstrates a balanced leadership style that integrates process improvement, talent development, and strategic stakeholder engagement. Prepared for roles such as Assistant General Manager or Director of Operations.
Overview
13
13
years of professional experience
Work History
SENIOR MANAGER, COMMERCIAL SERVICES
Cox Automotive
Grove City, USA
03.2023 - Current
- Cox Automotive is a leading provider of digital marketing, software, and services for the automotive industry.
- Lead commercial business operations focused on delivering exceptional customer experiences while driving operational efficiency and financial performance.
- Led commercial operations and client service functions for key remarketing customers, directing supervisors and operational teams to enhance service execution and client satisfaction.
- Lead operational strategies that balance customer satisfaction, employee engagement, and business results.
- Partner with local and national stakeholders to align operational execution with strategic business objectives.
- Drive accountability through performance metrics, operational reviews, and continuous improvement initiatives.
- Champion process improvement initiatives that streamline workflows, improve productivity, and enhance service delivery.
- Led operational and service teams through evolving business initiatives, ensuring alignment with customer-focused outcomes.
- Influence cross-functional teams to achieve enterprise objectives and execute organizational change initiatives.
- Created scalable processes and operational improvements that enhanced effectiveness and efficiency.
- Developed future leaders through coaching, mentoring, and performance management.
Manager Commercial Services
Cox Automotive
Manheim Pennsylvania, USA
05.2016 - 03.2023
- Progressively advanced through leadership roles with increasing responsibility across commercial operations, arbitration, customer service, and operational management.
- Led teams responsible for operational execution and customer satisfaction within high-volume auction environments.
- Managed complex customer and operational issues to maintain policy compliance and ensure business continuity.
- Implemented operational improvements to enhance consistency, quality, and efficiency across processes.
- Collaborated with corporate partners and local leadership teams to execute strategic initiatives.
- Built trusted relationships with commercial clients, dealers, and internal stakeholders.
- Delivered coaching and development programs that strengthened team capability and performance.
- Cox Automotive is a leading provider of digital marketing, software, and services for the automotive industry.
- Coordinated cross-departmental communication to streamline workflows and improve overall efficiency.
- Oversaw daily operations while addressing staff concerns and resolving issues.
Arbitrator
Manheim PA
Manheim, PA
11.2013 - 05.2016
- Assist with timely resolution of claims between buyer and seller, after the sale of vehicles using NAAA and Auction policy's.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
ASCEND LEADERSHIP DEVELOPMENT PROGRAM
Cox Automotive
- Executed leadership development program emphasizing strategic thinking, enterprise leadership, change management, emotional intelligence, inclusion, culture leadership, executive influence, and organizational effectiveness.
- Cox Automotive is a leading provider of digital marketing, software, and services for the automotive industry.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Applied Science - Business Management
Consolidated School of Business
Lancaster, PA05-1999
Skills
- Commercial Operations Management
- Client Experience Excellence
- Operational Leadership
- Financial accountability
- Strategic Planning & Execution
- Performance Optimization
- Process innovation
- Change Management
- Organizational Transformation
- Cross-Functional Leadership
- Stakeholder Engagement
- Risk Management and Compliance
- Talent development
- Employee engagement
Affiliations
- Cox Automotive Leadership Development Programs
- Cross-Functional Operational Leadership Councils
- Industry Best Practice & Continuous Improvement Groups
Leadership Development
Ascend Leadership Development Program, Cox Automotive, Strategic thinking, Enterprise leadership, Change management, Emotional intelligence, Inclusion and culture leadership, Executive influence, Organizational effectiveness
Board Ready Executive Value Statement
A highly respected operational leader with a proven record of developing people, enhancing customer experiences, building strategic partnerships, and driving business outcomes. Brings a balanced leadership approach that combines operational discipline, emotional intelligence, innovation, and organizational development. Positioned for advancement into Assistant General Manager, Director, Regional Operations, or Enterprise Client Services leadership roles.
Leadership Organizational Impact
Built and developed high-performing teams through leadership coaching, mentoring, performance management, and succession planning., Supported employee engagement initiatives that strengthened culture, collaboration, and accountability., Actively invested in leadership pipeline development and future organizational capability., Align business operations with company objectives through disciplined execution and stakeholder engagement., Serve as a trusted business partner capable of balancing operational excellence, customer outcomes, and employee experience., Identified and implemented process improvements that streamlined operations and improved customer experiences., Leveraged cross-functional collaboration to drive organizational efficiencies and operational enhancements.
Executive Strengths
- Operational Leadership
- P&L and Financial Accountability
- Strategic Planning & Execution
- Client Experience Excellence
- Organizational Transformation
- Change Management
- Talent Development & Succession Planning
- Cross-Functional Leadership
- Process Improvement & Innovation
- Stakeholder Engagement
- Commercial Operations Management
- Performance Optimization
- Risk Management & Compliance
- Employee Engagement & Culture Development
Timeline
SENIOR MANAGER, COMMERCIAL SERVICES
Cox Automotive
03.2023 - Current
Manager Commercial Services
Cox Automotive
05.2016 - 03.2023
Arbitrator
Manheim PA
11.2013 - 05.2016
ASCEND LEADERSHIP DEVELOPMENT PROGRAM
Cox Automotive
Associate of Applied Science - Business Management
Consolidated School of Business