Robert Rodriguez
Planned Companies
Bronx,NY
3
Languages
1
Certification
32
years of professional experience
Front Desk Concierge with residential front-of-house and access control experience in busy New York buildings. Manages Building Link package handling, visitor announcements, and tenant support while keeping the entrance safe and secure. Supports building operations by communicating issues quickly and handling porter tasks such as cleaning, trash removal, and gym sanitation.
Work History
Front Desk Concierge
2 Years 9 Months- Greeted all entrants, utilized Building Link app for package management, and assisted tenants with heavy items to enhance service experience. Announced visitors upon arrival while ensuring building safety and security at all times. Communicated with building staff about any issues or tenant complaints. Performed porter duties including mopping, vacuuming, wiping down glass, taking out garbage, cleaning bathrooms, and sanitizing gym to maintain cleanliness and hygiene.
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated with maintenance and housekeeping teams to uphold property standards and enhance resident satisfaction.
Concierge/Security
7 Years 9 Months- Access control make sure students and faculty scan their identification cards when entering the building announce visitors monitor cameras and communicate with facilities about any situations that occur. Secured building by locking up at the end of the shift and patrolling the interior to maintain safety.
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Coordinated logistics for events, managing schedules and attendee needs effectively.
- Assisted guests with inquiries, offering timely information and solutions in a professional manner.
Cleaning/light maintenance
3 Years 11 Months- Performed residential cleaning, including mopping, sweeping, vacuuming, and dusting.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Concierge/Security
3 Years 9 Months- Announce the visitors to the residents for access upstairs receive dry cleaners' laundry and deliveries. Communicated with building staff via radio to promptly address issues within the premises. Monitored DVR cameras and assisted residents with heavy packages by opening doors. Very good with building and key links.
- Provided exceptional guest service, addressing inquiries and resolving concerns promptly.
- Coordinated visitor access and maintained security protocols for building safety.
- Assisted with event planning and logistics to ensure seamless execution of campus activities.
Guest Services/Lobby Doorman
5 Years 9 Months- Guest Services and lobby doorman work. Securing the lobby informing guests of NYC entertainment and events. Handle reservations check ins and check outs inform guests of Hotel policies.
- Greet guests warmly and assist with inquiries to enhance overall experience.
- Manage luggage handling efficiently to ensure timely service for arrivals and departures.
- Monitor entrance activities, maintaining security protocols and guest safety standards.
Sony Music Studios
5 Years 6 Months- Site management for 10 security officers assigned staff with new orders and special events. Update their schedules train interview and handle tough situations utilizing great people and leadership skills.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Warehouse Associate/Delivery
3 Years 7 Months- Picked and packed merchandise for delivery, utilizing electric pallet jacks and performing bike deliveries to customer homes or offices around Manhattan. receiving and inventory control unloading and loading pallets utilizing forklifts and pallet jacks.
- Operated forklifts and pallet jacks to efficiently move inventory throughout the warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Received and inspected incoming shipments for quality assurance compliance.
Office Services Clerk
4 Years 3 Months- Sorted incoming mail and distributed to designated areas on each floor; picked up outgoing mail and processed for dispatch. Operated postage machine and coordinated FedEx and UPS shipping for timely delivery of important documents. Assisted with moving furniture and setting up conference rooms.
- Processed incoming mail and packages for distribution to appropriate departments.
- Maintained inventory of office supplies, ensuring availability and timely reordering.
- Assisted in organizing and coordinating office events and meetings.
Education
High School Diploma
Skills
Access control
Visitor management
Camera monitoring
Incident reporting
Emergency response procedures
Package handling
Tenant issue resolution
Facility inspections
Key control
Vendor coordination
Certification
- CPR Certification
- Loss Prevention Qualified
- Electric Pallet Jack Certification
Languages
English
Bilingual
Spanish
Additional Information
Authorized to work in the US for any employer
Timeline
Front Desk Concierge
Planned Companies
10.2023 - 07.2026Read More
Concierge/Security
LIM College
09.2015 - 06.2023Read More
Cleaning/light maintenance
Planned Companies
11.2011 - 10.2015Read More
Concierge/Security
Guardian Security Services
11.2011 - 08.2015Read More
Guest Services/Lobby Doorman
The Ritz-Carlton
01.2007 - 10.2012Read More
Sony Music Studios
Sony Music Studios
06.2001 - 12.2006Read More
Warehouse Associate/Delivery
Kozmo.com
09.1998 - 04.2002Read More
Office Services Clerk
Battle Fowler
06.1994 - 09.1998Read More
Interboro Institute
High School Diploma
Read More