Summary
Overview
Work History
Education
Skills
Timeline
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Robert Rojas

Puyallup

Summary

Executed strategies based on 4 years of experience in warehouse operations and customer engagement to refine inventory management, maintain safety compliance, and accelerate order processing efficiency.

Overview

6
6
years of professional experience

Work History

Ordering Processing Associate

O’Reilly
Puyallup, WA
08.2024 - Current

Processed customer and warehouse orders with accuracy and efficiency in a fast-paced environment.

Verified order details, inventory availability, and shipment information to ensure timely fulfillment.

Utilized inventory management systems and RF scanners to track products and maintain accurate records.

Picked, packed, labeled, and prepared orders for shipment while meeting quality standards.

Coordinated with warehouse teams to resolve inventory discrepancies and improve order accuracy.

Maintained compliance with safety procedures and company operational standards.

Assisted with receiving, stocking, and organizing inventory to support warehouse operations.

Order processing

Inventory control

Materials handling

Shipping & receiving

Safety compliance

Warehouse Associate

Amazon
Stockton, CA
10.2023 - 01.2024
  • Processed, packaged, and shipped orders, ensuring on-time delivery and high customer satisfaction.
  • Organized inventory and reduced stock discrepancies, improving operational efficiency.
  • Inspected products for defects, maintaining quality control and enhancing customer trust.
  • Verified accuracy and condition of shipments, ensuring smooth logistics operations.
  • Received and optimized placement of incoming inventory, maximizing warehouse space.
  • Assisted customers with orders, resolving issues and enhancing service experience.
  • Streamlined warehouse operations, enhancing efficiency and output.
  • Enhanced order processing speed by 20%, boosting customer satisfaction and retention.
  • Implemented new sorting system that decreased picking errors by 15%.

FedEx Package Handler

FedEx Ground
Stockton, CA
11.2022 - 10.2023
  • Compile, scan, and load packages, ensuring accurate labeling and efficient truck loading.
  • Utilize warehouse equipment like pallet jacks and scanners for seamless operations.
  • Inspect packages for damages, recording issues to maintain quality control.
  • Collaborate with team members to sort mail and load large equipment safely.
  • Pick products using RF scanner and pack boxes following organizational guidelines.
  • Efficiently managed package integrity checks, ensuring a 99% accuracy rate in shipments.
  • Implemented a new stacking technique, increasing loading speed by 20%.
  • Provided customer service.
  • Aided new hires in mastering package handling, enhancing team efficiency.
  • Boosted team productivity by mentoring new staff in efficient package handling.

Wal-Mart Associate

Walmart
Galt, CA
08.2022 - 12.2022
  • Scanned and bagged items swiftly, adhering to food safety standards, enhancing customer satisfaction.
  • Minimized guest wait times while ensuring service accuracy, improving overall efficiency.
  • Unloaded shipments and organized products in store areas, maintaining inventory accuracy.
  • Operated cash register and delivered excellent customer service, boosting customer retention.
  • Answered customer inquiries and provided store information, fostering positive customer relationships.
  • Ensured accurate product placement, enhancing store layout and accessibility.
  • Boosted customer satisfaction through prompt and accurate service.
  • Assisted team members in high-volume periods to ensure smooth workflow.
  • Engaged positively with customers to foster a welcoming store environment.
  • Streamlined checkout process, reducing transaction time by 15%.
  • Maintained 100% accuracy in cash handling and transaction records.

Team Member

Dominos pizza
Stockton, CA
05.2022 - 08.2022
  • Operated equipment and processed orders, ensuring smooth daily operations and customer satisfaction.
  • Stocked ingredients and maintained inventory, contributing to efficient workflow and order accuracy.
  • Handled telephone orders and customer interactions, enhancing communication and service quality.
  • Maintained cleanliness of work area and equipment, ensuring a safe and organized environment.
  • Collaborated with team members to optimize productivity and achieve operational goals.
  • Ensured accuracy in order handling and cash transactions, maintaining meticulous records.
  • Partnered effectively with team to enhance customer service, achieving faster order fulfillment.
  • Provided consistent customer support, fostering a welcoming and responsive store environment.
  • Streamlined order processing for enhanced speed and accuracy, ensuring superior customer experience.
  • Monitored and analyzed workflow, making adjustments that cut down customer wait times.

Team Member

VIP pizza
Stockton, CA
08.2020 - 05.2022
  • Managed inventory, ensuring accurate counts and timely restocking, boosting operational efficiency.
  • Processed customer orders swiftly, maintaining high satisfaction and repeat business.
  • Operated cash register, handled payments, and provided excellent customer service.
  • Cleaned and organized dining and kitchen areas, ensuring a pleasant environment.
  • Assisted customers with product selection, enhancing their dining experience.
  • Enhanced customer retention by providing top-tier service and engagement.
  • Proactively assisted customers, elevating their overall experience and satisfaction.
  • Maintained meticulous cleanliness in customer areas to ensure health standards.
  • Streamlined order processing to reduce wait times by 15%.

Education

High school diploma - undefined

Aspire Langston Hughes Academy
Stockton, CA
04.2021

Skills

  • Food Service
  • Cashiering
  • Kitchen Experience
  • Food Preparation
  • Cash Handling
  • Customer Service
  • Crew Member
  • Stocking
  • Load & Unload
  • Warehouse Experience
  • Order Picking
  • Cleaning Experience
  • RF Scanner
  • Materials Handling
  • Shipping & Receiving
  • Packaging
  • Order Picker
  • Inventory Counting
  • Shipping and Receiving
  • Heavy Lifting
  • Material Handling
  • Wrapping and Boxing
  • Barcode Scanning
  • Pallet Jack Operations
  • Loading and Unloading
  • Materials Handling and Transport
  • Packaging and Labeling
  • Warehouse Safety

Timeline

Ordering Processing Associate

O’Reilly
08.2024 - Current

Warehouse Associate

Amazon
10.2023 - 01.2024

FedEx Package Handler

FedEx Ground
11.2022 - 10.2023

Wal-Mart Associate

Walmart
08.2022 - 12.2022

Team Member

Dominos pizza
05.2022 - 08.2022

Team Member

VIP pizza
08.2020 - 05.2022

High school diploma - undefined

Aspire Langston Hughes Academy