Summary
Overview
Work History
Education
Skills
Workauthorization
Assessments
Personal Information
Certification
Timeline
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Kristina Brown

Cincinnati,OH

Summary

Dedicated Customer Service Specialist skilled at prioritizing and multitasking in fast-paced environments. Works effectively within a team to achieve personal and business objectives. Reputation for successfully handling escalated customer support issues and resolving customer requests with precision. Proficient in documenting concerns and committed to staying updated on products and promotions. Confident communicator with a track record of receiving exceptional customer feedback.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mail Processing Clerk

United States Postal Service
Cincinnati
11.2021 - Current
  • Arranged and dispatched incoming mail.
  • Utilized automated sorting machines to quickly sort large volumes of mail.
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Received, sorted and organized incoming letters and packages.
  • Offered support and advice to newer personnel to improve performance.

Billing Specialist

Spectrum Communications
Cincinnati
08.2020 - 10.2020
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

Data Entry Clerk

Randstad
Cincinnati
12.2018 - 10.2020
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Checked source documents against entered data to ensure accuracy.
  • Identified discrepancies between source documents and entered data.
  • Verified accuracy and completeness of data entry into the database system.

CSR/Tech Support

Convergys
Erlanger, KY
11.2017 - 02.2019
  • Provided troubleshooting assistance to customers on phone and computer related issues.
  • Provided customer service support to customers over the phone and by email.
  • Identified customer needs and provided appropriate solutions.
  • Handled customer inquiries and complaints in a timely manner.

Education

GED -

Cincinnati State Technical and Community College

Skills

  • Customer Service
  • Sales
  • Management
  • Banking
  • Cashier
  • Call Center
  • Tech Support
  • Data Entry
  • Data Entry Operator
  • Typing
  • Data-Entry
  • Food Prep
  • Food Service
  • Store Management Experience
  • Microsoft Windows
  • 10 Key Data Entry
  • Time management
  • Operating Systems
  • Microsoft Powerpoint
  • Upselling
  • Communication skills
  • Network Support
  • Customer support
  • Computer skills

Workauthorization

Authorized to work in the US for any employer

Assessments

  • Sales skills - Proficient, 09/01/21, Proficient, Influencing and negotiating with customers
  • Data entry: Attention to detail - Proficient, 02/01/22, Proficient, Maintaining data integrity by detecting errors
  • Customer Service Skills - Proficient, 11/01/18, Proficient, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
  • Working with MS Word documents - Proficient, 09/01/21, Proficient, Knowledge of various Microsoft Word features, functions, and techniques
  • Recruiting - Proficient, 04/01/22, Proficient, Managing the candidate sourcing and selection process

Personal Information

  • Relocation: Anywhere
  • Title: Customer Service Representative

Certification

  • Professional Bartender License/Certification- State Liquor Control Board or recognized bartending schools.
  • Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.

Timeline

Mail Processing Clerk

United States Postal Service
11.2021 - Current

Billing Specialist

Spectrum Communications
08.2020 - 10.2020

Data Entry Clerk

Randstad
12.2018 - 10.2020

CSR/Tech Support

Convergys
11.2017 - 02.2019

GED -

Cincinnati State Technical and Community College

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Kristina Brown