Shakira Simmons
Middletown,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Mail Processing Clerk
USPS
02.2016 - Current
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Processed and organized incoming mail for distribution to appropriate departments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
204B/Supervisor of Operations
United States Postal Sevice
03.2019 - 05.2020
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Mail Processing Clerk
USPS
11.2015 - 01.2016
- Processed mail using Automation
- Processed mail manually
- Worked rapidly and efficiently to ensure customers received their mail on time
Education
High School Diploma -
Jacqueline Kennedy Onassis HS
New York, NYNo Degree - Criminal Justice
Monroe College
The Bronx, NYSkills
- Sorting and Labeling
- Type 40 wpm
- Knowledge of Microsoft Offices
- Store Opening
- Money Orders
- Handling and Sorting Mail
- Mailing Restriction Expertise
- Customer Service
- Shipping and Receiving Proficiency
- Distribution Services
- Customer Inquiries
- Postal Service and Product Expertise
- Computer Tracking
- Payroll Administration and Timekeeping
- Team Training
- Cultivating Productive Relationships
Timeline
204B/Supervisor of Operations
United States Postal Sevice
03.2019 - 05.2020
Mail Processing Clerk
USPS
02.2016 - Current
Mail Processing Clerk
USPS
11.2015 - 01.2016
High School Diploma -
Jacqueline Kennedy Onassis HS
No Degree - Criminal Justice
Monroe College