Katrina Morgan
Richmond,VA
Summary
Experienced mail clerk with expertise in operating automated mail processing equipment to sort incoming and outgoing mail. Proficient in collating, bundling and transferring mail for delivery. Looking for opportunities to grow in other fields gaining knowledge each step of the way. Holding supervisor position for 5 months proved my leadership skills, time managing ability to provide direction to employees.
Overview
15
15
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
11.2012 - Current
- Time managing to work within tight deadline given to complete 100% of mail for each work day.
- Program automated machinery to correctly process on right scheme. Each one can have up to 10 cages to be processed at 100% full.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Supervise over 10 for period of 5 months due to being there for 9 years when needed.
- Train newer employees seeing 20% improvement after 3 days and 50% by end of first week.
- Focus on matching mail with right label to dispatch to assigned station. It improved our consumer experience and increase sales for company.
- Created and distributed shipment invoices to maintain accurate account balances
Receptionist
Sitter And Barfoot Veteran Care Center
06.2008 - 06.2008
- Routed incoming mail and messages to relevant personnel without delay.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Call prospective candidates confirming hours availability consisting of 20 in one sitting.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA06.2011
Skills
- Maintain Equipment
- Reading Comprehension
- Sorting and Labeling
- Automated Mail Processing Proficiency
- Active Listening
- Handling and Sorting Mail
- Basic Mathematical Calculations
- Problem-Solving Skills
- Training Junior Team Members
- Item Scanning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Mail Processing Clerk
United States Postal Service, USPS
11.2012 - Current
Receptionist
Sitter And Barfoot Veteran Care Center
06.2008 - 06.2008
Bachelor of Science - Psychology
Virginia Commonwealth University
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