Robert Rowie
Indianapolis,IN
Summary
Proven track record in enhancing delivery efficiency and customer satisfaction, notably with Get Fresh Produce. Leveraged GPS technology and safe driving practices to meet tight deadlines, demonstrating exceptional time management and dependability. Excelled in fostering positive customer relations through attentive service and problem-solving skills. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
Get Fresh Produce
09.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Combo Driver
Estes Express
07.2024 - 09.2024
- Reduced vehicle maintenance costs through regular inspections, preventative measures, and efficient driving techniques.
- Strengthened relationships with clients through consistent communication regarding shipment updates or potential delays due to unforeseen circumstances.
- Enhanced delivery efficiency by optimizing routes and schedules for combo driver tasks.
- Participated in ongoing training programs to stay up-to-date on industry trends, safety protocols, and technology advancements that could benefit the role of a combo driver.
Coach Operator
IndyGo
02.2020 - 05.2024
- Enhanced route efficiency through regular analysis of schedules and traffic patterns.
- Maintained accurate records of incidents or mechanical issues encountered during shifts for efficient resolution.
- Facilitated clear communication between dispatchers, supervisors, and fellow operators to ensure seamless operations during shifts.
- Fostered positive relationships with regular passengers by displaying a friendly yet professional demeanor during their commute time.
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
- Managed emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
- Reduced accidents by strictly adhering to safety protocols and conducting thorough pre-trip inspections.
- Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies.
- Participated in regular safety meetings to stay current on new policies, procedures, and equipment updates.
- Resolved customer concerns promptly and diplomatically, maintaining a high level of customer satisfaction.
- Promoted company policies and procedures through professional representation both in uniform and demeanor at all times.
- Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Received excellent customer reviews for friendly, punctual transport services.
- Maintained Indiana driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Education
No Degree - CDL Class A Training
160 Drive Acadamy
Indianapolis, IN07.2024
High School Diploma -
Lawrence North High School
Indianapolis, IN06.1993
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
Certification
XHazmat and Tanker endorsements
Additional Information
I am also endorsed in pulling double and triple trailors.
Timeline
Delivery Driver
Get Fresh Produce
09.2024 - Current
Combo Driver
Estes Express
07.2024 - 09.2024
Coach Operator
IndyGo
02.2020 - 05.2024
XHazmat and Tanker endorsements
No Degree - CDL Class A Training
160 Drive Acadamy
High School Diploma -
Lawrence North High School
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