Strategic business leader with a track record of managing complex business operations, leading teams, and implementing initiatives that strengthen financial performance and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Unit Manager
Waffle House
10.2024 - Current
Holds full P&L responsibility, overseeing revenue growth, cost control, forecasting, and profitability through strong financial stewardship and operational discipline.
Drives sales-building behaviors through disciplined execution, customer-focused strategies, and data-informed decision-making.
Builds and sustains high-performance cultures by leading with accountability, coaching leaders, and aligning teams around clear expectations and business objectives.
General Manager
Sodexo USA Starbucks
10.2024 - Current
Accountable for end-to-end store performance, including inventory control, budgeting, sales execution and overall operational results.
Drives exceptional customer satisfaction by building, training, and empowering high-performing teams aligned with service excellence standards.
Oversees location-level risk assessments to ensure continuous compliance with health, safety, and regulatory standards, mitigating operational risk.
Operations Manager
CVS Pharmacy
07.2022 - 12.2023
Established and refined operational policies and scalable processes to improve readiness, efficiency, and profitability.
Monitored attendance, punctuality, and performance metrics, addressing issues early to reinforce accountability.
Drove clear, effective communication across teams and leadership to eliminate execution gaps and missed deadlines.