Robert Sacca
Summary
Flexible Team Member bringing outstanding performance working with others to meet common goals. Devoted to giving every customer a positive and memorable experience. Eager to bring knowledge to support business and customer needs.
Overview
8
8
years of professional experience
Work History
Team Member
Costco
06.2024 - Current
General Merchandise Team Member
Meijer
06.2022 - 07.2024
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different departments to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information and following up to ensure that company direction was followed.
- Coached and provided feedback to peers to improve their overall performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
General Merchandise Team Member
Meijer
06.2018 - 04.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Arcade Supervisor
Funway Entertainment Center
05.2016 - 04.2018
- Managed daily cash handling tasks to ensure accurate financial accounting at the end of each shift.
- Oversaw routine maintenance tasks such as cleaning game consoles and common areas to maintain a clean facility appearance.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Trained workers in service policies, safety requirements and specifics of activities.
- Ensured a safe and enjoyable gaming environment, conducting routine inspections of machines and facilities.
- Improved staff retention rates by cultivating a supportive and positive work culture.
Education
Bachelor of Arts - Corporate Communications
Northern Illinois University
Dekalb, IL05.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Leadership Qualities
- Training and mentoring
- Complaint resolution
- Proficient in Outlook, Word and Power Point
- Adaptability
- Coaching
- Interpersonal Skills
- Talking Points
Timeline
Team Member
Costco
06.2024 - Current
General Merchandise Team Member
Meijer
06.2022 - 07.2024
General Merchandise Team Member
Meijer
06.2018 - 04.2021
Arcade Supervisor
Funway Entertainment Center
05.2016 - 04.2018
Bachelor of Arts - Corporate Communications
Northern Illinois University
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