Robert Sadler
West Union,IA
Summary
. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Service Manager
Lang's Dairy Equiptment
Decorah, Iowa
09.2022 - Current
- Diagnosed issues and repaired machines to restore peak performance efficiently.
- Oversaw scheduling and dispatching of service technicians to ensure timely service to customers.
- Trained junior technicians in proper techniques and safety protocols to improve service reliability.
- Provided on-call support outside business hours, ensuring uninterrupted service during emergencies.
- Resolved escalated customer issues to enhance equipment performance and service quality.
- Addressed customer complaints promptly to improve satisfaction. in a timely manner.
- Explained diagnostic findings to customers and outlined repair options for better understanding.
- Installed new equipment and detailed operation and maintenance protocols for client education.
- Collaborated with sales team to address customer needs and enhance satisfaction.
Roadside Technician
Fayette County Conservation
01.2021 - 09.2022
- Seeded, sprayed, mowed, and maintained county roadsides to enhance aesthetics and safety
- Maintained and serviced equipment to ensure reliability and functionality
- Oversaw care of natural resource areas to support ecological sustainability
Farm Laborer
Wettelson Farms
09.2017 - 01.2021
- Operated harvesters and cultivators to prepare fields for planting, contributing to successful crop yields.
- Operated farm equipment such as tractors and trucks, maintaining safety standards and ensuring optimal performance.
- Improved farm efficiency through proper maintenance of farm equipment and machinery.
- Collaborated with coworkers to complete daily farm tasks, enhancing workflow and ensuring timely operations.
Education
High School Diploma -
Anamosa Community School
Anamosa, IA05-1996
Skills
- Installation and repair
- Preventive maintenance
- Troubleshooting
- Technical training
- Technical documentation
- Customer service and support
- Customer communication
- Problem solving
- Time management
- Inventory management
- Team leadership
- Attention to detail
Certification
- Class A CDL with many endorsements
Volunteer work
I have been very engaged in the community since moving to Fayette County in 2008.
- I was a 4-H leader for more than 10 years
- I was on the West Union Chamber for 7 years (President for 6)
- I am active with the Iowa Brown Swiss Association
- I organize and run The Spring Dairy Tune up, an annual Fitting and Showmanship clinic held in West Union
- I help with many other local event that my children are involved in
Timeline
Service Manager
Lang's Dairy Equiptment
09.2022 - Current
Roadside Technician
Fayette County Conservation
01.2021 - 09.2022
Farm Laborer
Wettelson Farms
09.2017 - 01.2021
High School Diploma -
Anamosa Community School