Robert Salazar
Rancho Cucamonga,CA
Overview
6
6
years of professional experience
Work History
Service Technician
Ice Care Company
Ontario, CA
02.2021 - Current
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Conducted service appointments to diagnose and fix problems.
- Traveled to customer locations to complete work for pre-set appointments.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Reconditioned and repaired machine systems and components to return to operation.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Communicated with distributors to acquire necessary equipment for projects.
- Repaired parts by using technical knowledge, special tools and soldering skills.
- Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.
- Tracked repairs made, labor time and parts used to calculate bill.
- Read technical manuals and schematics to understanding specific configurations.
- Communicated with clients during service calls for top-quality customer service.
Timeline
Service Technician
Ice Care Company
02.2021 - Current