Robert Santiago
Cape Coral,FL
Summary
Dynamic woodworking professional with extensive experience as Owner/Operator at S.F. Woodworking, excelling in custom design and management. Proven track record in enhancing workflow efficiency and delivering exceptional customer service. Skilled in cabinetry assembly and equipment, consistently achieving high-quality standards and client satisfaction.
Overview
18
18
years of professional experience
Work History
Owner/Operator
S.F.Woodworking
Cape Coral, Florida
02.2016 - 12.2025
- Managed daily operations to ensure efficiency and productivity.
- Trained staff on operational procedures and safety guidelines.
- Resolved customer inquiries and complaints in a timely manner.
- Oversaw scheduling to align workforce with peak demand periods.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Collaborated with clients to design functional storage solutions tailored to their needs.
- Conducted quality inspections of finished products to uphold high craftsmanship standards.
- Resolved on-site challenges promptly, maintaining client satisfaction throughout installation phases.
- Demonstrated proficiency in various woodworking machinery such as table saws, joiners, planers, routers, sanders, drills while fabricating cabinets.
- Assisted clients in selecting appropriate materials, finishes, and hardware for their custom cabinets, ensuring optimal functionality and design cohesion.
- Designed, constructed and installed cabinetry and woodwork.
Cabinet Shop Manager
Hudson Cabinets
Fort Myers, Florida
01.2008 - 02.2016
- Designed custom kitchen cabinet layouts tailored to client specifications.
- Collaborated with clients to understand needs and preferences for cabinetry solutions.
- Oversaw installation processes, ensuring adherence to quality standards and timelines.
- Trained junior staff on best practices in cabinet design and installation techniques.
- Implemented process improvements that enhanced workflow efficiency within the team.
- Streamlined installation processes for improved efficiency, resulting in more completed projects within deadlines.
Skills
- Custom design
- Finish carpentry
- Problem-solving abilities
- Attention to detail
- Precision measurement
- Cabinetry assembly
- Millwork experience
- Personnel management
- Decision-making
- Dependable and reliable
- Customer service
- Equipment operation
- Schedule management
Timeline
Owner/Operator
S.F.Woodworking
02.2016 - 12.2025
Cabinet Shop Manager
Hudson Cabinets
01.2008 - 02.2016