Robert Sanz
Lakewood,OH
Summary
Dynamic Property Management Supervisor with extensive experience at The Ritz-Carlton Hotel Company, adept at hiring and training staff while enhancing guest relations. Proven ability to streamline processes and manage payroll effectively, fostering a collaborative environment that prioritizes exceptional service and operational efficiency.
Overview
32
32
years of professional experience
Work History
Property Management Supervisor
The Bingham Apartment Building
01.2011 - Current
Guest Services Supervisor
The Ritz-Carlton Hotel Company
08.2006 - 12.2010
Opening Team Manager
The Ritz-Carlton Hotel Company
07.2001 - 07.2006
Opening Team Supervisor
The Ritz-Carlton Hotel Company
11.1997 - 06.2001
Guest Services Supervisor
The Ritz-Carlton Hotel Company
11.1995 - 11.1997
Guest Services Supervisor
Sun Valley Ski Resort
11.1992 - 04.1995
Education
Bachelor of Arts - International Business, Marketing And Spanish
The Ohio State University
Columbus, OH05.1992
Skills
Helped hire and trained new employees
Took care of payroll
Managed scheduling
Translator
Educated employees with Corporate Philosophy
Developed Processes to streamline practices and procedures
Helped maintain relations of guest, residents and fellow employees to create a successful and pleasant environment for all
Languages
Spanish
Native or Bilingual
Five Star Award winner multiple times A member of the Caribbean group which helped win the 1999 Malc
Five Star Award winner multiple times
A member of the Caribbean group which helped win the 1999 Malcolm Baldrige Award
Helped The Ritz-Carlton Key Biscayne receive Five Star status
Received Certification of Appreciation from The United States Secret Service 2016
Northeast Ohio Apartment Association- Platinum Key Award and The 100% Club- 2017, 2018, 2019, 2021 and 2024
Timeline
Property Management Supervisor
The Bingham Apartment Building
01.2011 - Current
Guest Services Supervisor
The Ritz-Carlton Hotel Company
08.2006 - 12.2010
Opening Team Manager
The Ritz-Carlton Hotel Company
07.2001 - 07.2006
Opening Team Supervisor
The Ritz-Carlton Hotel Company
11.1997 - 06.2001
Guest Services Supervisor
The Ritz-Carlton Hotel Company
11.1995 - 11.1997
Guest Services Supervisor
Sun Valley Ski Resort
11.1992 - 04.1995
Bachelor of Arts - International Business, Marketing And Spanish
The Ohio State University
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