Robert Sari
Ann Arbor
Overview
1
1
Certification
Work History
Import Export Specialist
AN Deringer
- Assisted clients with resolving customs-related issues, maintaining positive customer relationships.
- Contributed to the development of corporate policies related to global trade compliance and export control regulations.
- Reduced product lead times through close monitoring of supplier performance and proactive communication.
- Negotiated favorable terms with freight forwarders and carriers, reducing transportation costs.
Customer Service Representative
Speedway
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TTEC
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Applied Arts And Science - Psychology
Eastern Michigan University
Ypsilanti, MI06.2023
Skills
- International business development
- International trade expertise
- Logistics software proficiency
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
Certification
Certified Customs Specialist CCS
Timeline
Certified Customs Specialist CCS
Import Export Specialist
AN Deringer
Customer Service Representative
Speedway
Customer Service Representative
TTEC
Bachelor Of Applied Arts And Science - Psychology
Eastern Michigan University