Robert Sauers
Richland,WA
Summary
Experienced Licensed Property and casualty / Personal Lines Insurance Producer in Washington State. Processes strong initiative and drive to utilize expertise to learn and grow and to excel in an increasingly responsible fast track environment. Combine strong understanding of Product and sales knowledge, agency standards, state guidelines and customer needs and expectations to provide exceptional customer service and going above and beyond to excel as a team player and Insurance Agent/Producer. Offering strong interpersonal skills and dedication to increasingly learning and developing Insurance Agent/Producer responsibilities within Agency. Contributes solid understanding of customer service principles. Developed extensive expertise in client relationship management and sales strategies within fast-paced Personal Lines insurance environment. Demonstrates adaptability and collaborative problem-solving skills, ready to transition n a fast track opportunity focused on leveraging these transferable skills as an Insurance Broker to contribute effectively in dynamic setting with increased responsibility as an Insurance Agent.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Producer
Farmers Insurance Agency
01.2024 - Current
- Averaged over $50,000.00 in Personal Lines Insurance / Property and Casualty / Auto Insurance sales each month.
- Meeting and exceeding monthly sales goals of $30,000.00 each month.
- Top Auto Insurance producer under Agent for 10 consecutive months.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Worked in high-volume, competitive sales environment.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
- Set up policies and completed all documentation.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Collected premiums on or before effective date of coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed risk factors to recommend appropriate coverage levels.
Pest Control Technician
Integrity Pest Control
05.2014 - 01.2024
- Provided exceptional customer service with attention to detail, curtsey, tact, good judgement, interpersonal and communication to meet and exceed client needs and expectations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Improved client satisfaction by providing detailed pest inspections and recommending targeted treatments.
- Enhanced customer trust by explaining pest control process and setting realistic expectations for treatment outcomes.
Construction/Demolition and Restoration Laborer
Affordable Roofing and Construction
11.2011 - 01.2014
- Construction/Demolition and restoration worker key responsibilities consisted of demolition and removal of old construction, general demolition using hand tools, power tools and heavy equipment and other construction and demolition equipment
- As well as assisting in construction projects in various and all phases of construction
- Demolition, clean-up and disposal of construction and restoration projects as contracted
- Assisted in various and all phases of construction project, roofing, flooring, drywall, framing
- Use hand tools, power tools, other construction tools and equipment in Demolition, mitigation, clean-up and disposal
Skills
- Licensed in Washington State
- Personal Lines Insurance
- Property And Casualty
- Auto, Renters and Home owners Insurance
- Sales proficiency
- Policy renewals sales and service
- Customer Service Expertise
- Client retention
- Time management
- Attention to detail
- Multitasking
- Excellent Verbal and written communication
- Product knowledge
- Reliability, Adaptability and flexibility
- Microsoft Office proficient (Word, Excel and Outlook)
Certification
- Washington State Property And Casualty Insurance License
Timeline
Insurance Producer
Farmers Insurance Agency
01.2024 - Current
Pest Control Technician
Integrity Pest Control
05.2014 - 01.2024
Construction/Demolition and Restoration Laborer
Affordable Roofing and Construction
11.2011 - 01.2014
- Washington State Property And Casualty Insurance License
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