Robert Scofield

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Built relationships with customers and community to establish long-term business growth.

• Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making
• Guided and supported 15 staff members to consistently achieve team and personal sales goals
• Collaborated with all company departments to ensure cohesive branding and strategic product placement
• Taught junior employees how to meet operational and sales goals with proactive strategies
• Achieved sales goals and business objectives by motivating staff and promoting New and Used Car inventory
• Purchased merchandise (automobiles) with accuracy by verifying competitive prices and watching sales trends, as well as higher grossing products
• Mentor employees and instructed on management of complicated sales, complex issues and difficult customers
• Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
• Reviewed sales reports to identify and improve sales performance, enhanced inventory management and maximize profits
• Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
• Achieved successful client outcomes by identifying and addressing their unique needs and goals.

• See previous employment with Hagerstown Ford.

• Maximized my experience and connections to work my own schedule, optimizing my network of associates to become a successful wholesale broker.

See above.

• Negotiated and finalized used car pricing and contract terms.
• Oversaw a team of sales professionals, providing coaching and guidance to enhance performance and achieve sales targets.
• Introduced innovative sales techniques that resulted in higher closing ratios for the sales team.
• Implemented efficient processes for used car appraisals, streamlining operations and improving turnaround times.
• Trained and mentored new sales team members.
• Managed inventory effectively to ensure optimal turnover rates and proper mix of vehicle types.
• Developed strong relationships with customers, resulting in increased repeat business and customer satisfaction.