Robert Scott

• Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
• Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
• Reviewed marketing materials and documents for brand accuracy and trending design.
• Oversaw social media presence and aligned posts to include branding and trending ideas.

• Managed and resolved customer complaints, ensuring a positive customer experience and maintaining brand reputation.
• Managed customer inquiries for all products, services, and technical needs.
• Monitored social media channels for customer feedback and trends, identifying opportunities for improvement and escalating issues as necessary.
• Collaborated with cross-functional teams to address customer concerns and implement solutions.

• Responded to customer requests for products, services, and company information.
• Assisted customers with billing inquiries, service changes, and technical support, troubleshooting and resolving issues to their satisfaction.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Consistently achieved and exceeded performance targets for customer satisfaction and resolution.

2016 InCrowd Winner

2015 Top 10 Performer