Robert Scott
Brick Township,NJ
Summary
Accomplished leader and problem-solver from the US Army, adept at critical thinking and conflict resolution. Excelled in training development, securing a $10 million inventory, and enhancing team efficiency. Renowned for paperwork processing and fostering client relationships at Wawa, consistently exceeding service standards. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cavalry Scout (19D)
US Army
08.2014 - 10.2017
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated work assignments and evaluated performance for three member security team.
- Deployed to a combat zone and signed for $2 million worth of equipment.
- Learned and conducted planning operations that affected the whole Battalion in training, that prepared the Battalion for evaluations and live-fire exercises.
Cavalry Scout Team Leader
US Army
12.2017 - 10.2021
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Prepared mission equipment for deployment and secured vehicles prior to transport.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
- Developed course materials, training events and satisfactory testing procedures to boost competency of students in Heavy-weapons course.
- Supervised security of $10 million worth of highly sensitive equipment.
Customer Service Representative
Wawa
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Team Leader/ Cavalry Scout
New Jersey National Guard
11.2021 - Current
- Able to mobilize and deploy within 72 hours of called upon.
- Deployed to a combat zone in support of Operation Inherent Resolve as a Dismount Team Leader to help train the local national military, and assist in security for the base of operations.
- Trained and mentored fifteen soldiers on anti-armor and anti-air weapons that resulted in the safety and security of the base and personnel.
- Lead and assisted in over forty combat patrols missions which resulted in the security in the Area of Operations and ability to adapt to change when variables arise.
Customer Associate
Target
11.2023 - Current
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Processed purchases and handled payment transactions using POS system.
- Implemented and developed customer service training processes.
- Able to interact with people and to solve misunderstandings, to compromises and solutions that help everyone without yelling.
Education
High School Diploma -
Brick Township Memorial High School
Brick, NJ06.2014
Skills
- Paperwork Processing
- Scheduling
- Complaint resolution
- Information Security
- Problem Resolution
- Critical Thinking
- Route Management
- Team Development
- Conflict Resolution
- Training development aptitude
Accomplishments
- Graduated from Basic Leaders Course and achieved the rank of Sergeant.
- Deployed to two combat zones( Iraq, and Syria)
- Was awarded seven Army Achievement medals, two Good Conduct medals, the Humanitarian medal, and many other decorations
- Named the Container NCO for the Company during the mobilization phase of the deployment
Certification
- container inspection certifications
- Military Drivers licenses
- counter-intelligence certification
- Cavalry Scout graduation certification
- Stryker Leaders Course certification
Timeline
Customer Associate
Target
11.2023 - Current
Customer Service Representative
Wawa
03.2023 - Current
Team Leader/ Cavalry Scout
New Jersey National Guard
11.2021 - Current
Cavalry Scout Team Leader
US Army
12.2017 - 10.2021
Cavalry Scout (19D)
US Army
08.2014 - 10.2017
High School Diploma -
Brick Township Memorial High School
- container inspection certifications
- military drivers licenses
- counter-intelligence certification
- Cavalry Scout graduation certification
- Stryker Leaders Course certification
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