Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Robert Scott

Broomfield,CO

Summary

Dedicated and detail-oriented field technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Field Technician

Vital Network Solutions MSP
Boulder, Colorado
07.2022 - 10.2024
  • Help desk support, promoted to Field Technician July 2022- October 2024
  • Ticketing systems: Connectwise and Kaseya BMS
  • Office 365, Active Directory, Group policy
  • Basic Mobile Device Management with Intune
  • Support for Apple and Microsoft devices
  • Monitoring Cisco and Ubiquiti networks using Meraki and Hostifi
  • Wireshark
  • Wireless network surveying with Ekahau tools
  • VLAN configuration
  • Basic VPN setups
  • Switch, access point and network appliance installation
  • Ethernet cable runs, punch down, termination 568b and troubleshooting (toner, cable testing, and use of Fluke Networks tools)
  • Phone systems and management: Analog, Digital, and VOIP (Avaya)
  • Network rack and cable management
  • Data recovery
  • Printer troubleshooting (HP, Lexmark, Konica Minolta, Zebra, Fujitsu, Brother, Brady, etc.)
  • Client support (remote and on-site)
  • Documentation (ITGlue)
  • Hardware (PC builds, modification, troubleshooting and repair)

IT Support Intern / PC Technician

Cape Cod Healthcare/Cape Cod Hospital
Hyannis, Massachusetts
05.2020 - 12.2021
  • Deployed Epic software as well as applied fixes, troubleshooting, and user support.
  • Imaging machines with Windows 10 operating systems
  • Active Directory creating users, password changes, etc
  • Service Now ticketing experience and remote support
  • Experience repairing and maintaining HP and Dell laptops, desktops, and small form factor pcs
  • Printers, MFDs, Fujitsu scanners, Zebra label printers, etc..
  • Troubleshooting for:
  • - Citrix Workspace
  • - MModal, speech mikes and issues within Epic
  • - signature pads, and kiosks.
  • - network connectivity issues
  • - Printers, MFDs, Fujitsu scanners, Zebra label printers, etc..
  • - Apple devices
  • Basic network troubleshooting
  • Network engineer shadowing
  • Communication between end users, pc technicians, network engineers, desktop architect, and management daily.

Sales and warehouse associate

Agway of Cape Cod
Orleans, MA
01.2019 - 01.2020
  • Sales, answer phones, assisting customers
  • Inventory, stock, warehouse, cleaning, and display setups

Carpenter

Bathroom and Kitchen Remodeling
01.2018 - 01.2019
  • Assisted a small builder on Cape Cod part-time while in school
  • Cabinet installs
  • Kitchen and bath remodeling
  • Previous experience before 2018 in trades, installation, and retail roles

Education

B.S. - Cybersecurity and Information Assurance

Western Governors University
online
07.2025

A.S. - Information Technology/ Networking

Cape Cod Community College
Barnstable, MA
01.2021

High School -

Potomac Falls High School
Sterling, VA
01.2003

Skills

  • Effective communication
  • Professional communication
  • Conflict management
  • Analytical thinking
  • Problem solving
  • Team collaboration
  • Client support
  • Technical documentation
  • Technical support
  • Network connectivity

Certification

  • CompTIA CIOS certified (A+, Network+) expires 2028
  • CompTIA CSAP (Security+, CYSA+) expires 2028
  • CompTIA Project+ (PK0-005)
  • ISC2 SSCP

Websites

Timeline

Field Technician

Vital Network Solutions MSP
07.2022 - 10.2024

IT Support Intern / PC Technician

Cape Cod Healthcare/Cape Cod Hospital
05.2020 - 12.2021

Sales and warehouse associate

Agway of Cape Cod
01.2019 - 01.2020

Carpenter

Bathroom and Kitchen Remodeling
01.2018 - 01.2019

B.S. - Cybersecurity and Information Assurance

Western Governors University

A.S. - Information Technology/ Networking

Cape Cod Community College

High School -

Potomac Falls High School

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