Robert See
Columbia,MO
Summary
Results-oriented professional with extensive experience in claims adjustment and management. Adept at training new adjusters and streamlining processes, known for resolving disputes effectively and ensuring compliance with insurance standards. Committed to enhancing operational efficiency and customer service.
Overview
28
28
years of professional experience
Work History
Centralize Property Adjuster
Shelter Insurance
Columbia , MO
10.2022 - Current
- Provided expert guidance on claim procedures to clients and team members.
- Cooperated with clients to uncover problems and establish effective solutions for claim processing.
- Reviewed property damage claims ensuring accuracy and completeness.
- Collaborated with team members to streamline claims processing and enhance customer satisfaction.
- Coordinated with contractors and vendors to expedite repair processes for clients.
- Adhered to ethical principles while representing the interests of the insurer during negotiations.
- Worked closely with contractors to ensure repairs are completed according to insurance specifications.
- Resolved disputes between parties involved in a claim.
- Utilized industry software to manage claims efficiently throughout the adjustment process.
- Evaluated property damage claims for accuracy and compliance with company policies.
- Trained new adjusters on company procedures and best practices in claims handling.
- Provided clear explanations of coverages, exclusions, and limitations to claimants.
Owner
Silver Key Homes
Columbia, Missouri
05.2006 - 10.2022
- Coordinated workload for staff, determining essential priorities and goals.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Maintained compliance with local laws, regulations, policies, and procedures essential for business functionality.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed and monitored budgets to ensure financial stability and effective resource allocation.
- Oversaw project budgets and resource allocation.
- Developed marketing strategies to attract new clients.
- Trained and mentored team members on best practices.
- Negotiated contracts with vendors and service providers.
- Handled customer inquiries and resolved service issues.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Set pricing structures according to market analytics and emerging trends.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Analyzed market trends and customer feedback to identify opportunities for growth.
Owner
Showme Trim
Columbia, Missouri
03.1998 - 05.2006
- Delegated work to staff, setting priorities and goals.
- Developed effective strategies to address operational challenges and improve overall efficiency.
- Implemented quality control measures to enhance service delivery and maintain high standards.
- Managed daily operations of new construction projects.
Education
High School Diploma -
Mexico Senior High
Mexico, MO05-1996
Skills
- Claim processing
- Property evaluation
- Adjustment techniques
- Industry software
- Contract negotiation
- Customer relationship management
- Conflict resolution
- Attention to detail
Timeline
Centralize Property Adjuster
Shelter Insurance
10.2022 - Current
Owner
Silver Key Homes
05.2006 - 10.2022
Owner
Showme Trim
03.1998 - 05.2006
High School Diploma -
Mexico Senior High