Robert Shannon
Las Vegas
Summary
Cultivated a collaborative work culture by partnering with team members.,Developed and sustained relationships with a diverse clientele in high-energy settings.,Directed departmental functions to ensure achievement of operational goals.,Facilitated optimal employee-role alignments to drive performance.,Championed ongoing operational improvements through diligent efforts.
Overview
6
6
years of professional experience
Work History
Assistant Manager
FedEx
09.2021 - Current
- Created tailored solutions based on client specifications.
- Tracked monthly retail counts and consumable inventory.
- Monitored changes in retail pricing and planogram layouts.
- Organized projects and tasks according to critical deadlines.
- Developed production schedules and tracked milestones to ensure timely completion of orders.
- Supported clients in integrating company solutions into their operations with best practice recommendations.
- Evaluated customer feedback for service improvement.
- Checked all orders to confirm completion according to customer requirements.
- Assessed store KPIs to analyze performance and identify growth opportunities.
- Provided exceptional service to clients to foster long-term business relationships.
Assistant Manager
Rebel Gas Station
06.2021 - 09.2021
- Assisted customers in building rapport to enhance service experience.
- Supported recruitment processes and facilitated employee dismissals as needed.
- Conducted audits and managed inventory accurately.
- Handled daily paperwork and generated reports for operational efficiency.
- Resolved workplace issues through effective problem-solving techniques.
- Filled in for general manager during absences to maintain operations.
- Addressed concerns of customers and employees to ensure satisfaction.
- Monitored cash intake and managed deposit records to improve accuracy.
- Supervised daily operations to align with performance standards and service quality.
- Performed regular inventory counts to confirm stock levels and plan for future requirements.
Manager
Rebel Gas Station
03.2021 - 06.2021
- Assisted customers with inquiries and resolved issues promptly.
- Conducted regular audits and managed inventory effectively.
- Completed daily paperwork and generated reports accurately.
- Updated price tags consistently and ensured correct pricing.
Manager
Gas N Grub
03.2020 - 02.2021
- Scheduled shifts for food handlers.
- Assisted with training of new employees.
- Supervised a team of over five staff members.
- Processed daily bank deposits.
- Promoted store specials to boost sales.
- Oversaw daily operations of convenience store.
- Managed all store responsibilities.
- Supported daily activities and operations.
- Facilitated marketing, inventory management, and customer interaction.
- Processed sales, managed payroll, and reported revenue.
- Recruited new team members through application review.
- Engaged with customers to enhance relationships.
- Coordinated store opening and closing procedures.
- Maintained cleanliness of the store.
Education
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Elmwood High School
Elmwood, ILSkills
- Facilitated effective communication among team members
- Assisted in reading and interpreting retail planograms
- Utilized Microsoft Word, Excel, POS systems, and Photoshop to support daily operations
- Provided leadership to enhance team performance
- Maintained organization of tasks to meet deadlines
- Applied time management skills to prioritize responsibilities
- Resolved problems efficiently to ensure customer satisfaction
- Fostered positive customer relations through attentive service
- Oversaw employees to maintain a productive work environment
- Conducted supplier audits to ensure compliance
- Handled monetary transactions accurately and efficiently
- Gained product and service knowledge to better assist customers
- Directed team members to achieve project goals
- Negotiated effectively to resolve conflicts
- Coached and mentored employees for professional development
- Created graphic designs to enhance marketing materials
- Participated in hiring and training processes for new staff
- Provided consulting services to improve business operations
- Utilized QuickBooks for financial management
Additional Information
- Certifications and Licenses , Driver's License Tam Card (Alcohol)x
Timeline
Assistant Manager
FedEx
09.2021 - Current
Assistant Manager
Rebel Gas Station
06.2021 - 09.2021
Manager
Rebel Gas Station
03.2021 - 06.2021
Manager
Gas N Grub
03.2020 - 02.2021
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Elmwood High School