Robert Shay

1) Customer interaction and communication

• Communicating with customers in person and over the phone

• Educating them on our services while ensuring satisfaction throughout our process

• Addressing any concerns and ensuring a 5 star experience

2) Measuring and ordering materials

• On site measurement and creating a list of materials needed to successfully complete our install

• Communication with suppliers to confirm accuracy and delivery dates

• Completing routine inventory

3) Scheduling

• Scheduling installs with clients

• Scheduling with installation partners and providing them with a detailed scope of work

• Obtaining the proper permits when needed

4) On site visits and installation partner communication

• Visiting job sites and making sure installation needs are met

• Processing change orders and updating our CRM

• Quality assurance

• Transportation of materials to and from job sites

5) Administrative

• Upload documents in customer file and keep accurate notes

• Perform operational production room approvals after product and lot changes
• Verifies first piece inspection to ensure finished goods code, format, and expiration date are correct
• Ensure products are packaged within validated parameters and equipment calibration dates on all process equipment are within required specifications. If not, this will contact the appropriate personnel to recalibrate and/or remediate the issue.
• Review batch record (MPI's) to ensure equipment challenges and hourly inspections have been conducted and any non-conformances are addressed appropriately.
  Conduct periodic checks to confirm hourly inspections are being performed correctly and on track to meet AQL requirements
• Review sampling pages to ensure samples have been taken, labelled, and documented appropriately
• Audit production room to ensure Cleaning and Use logbooks, Mechanical Set-up logbooks, and Preventive Maintenance logbooks have been completed accurately and timely.
• Check to ensure portable equipment has been cleaned and documented correctly on quality form.
• Review temperature and humidity data to ensure within acceptable job parameters.
• Identify proactively gaps in batch records and TER's to mitigate deviations and documentation errors.
  Participate on improvement teams (i.e. FMEA's, Kaizen, batch record etc.) as needed
• Support Root Cause Analysis as needed.
• Performs/supports end of shift BR review and supports/ completes FORM-0001908 (QA 903
• Report quality event notifications for issues encountered on the production floor to OPS Mgmt.
• Support operations by creating JDE labels for production and act as on floor SME for JDE transactions.
• Confirm bulk material and components for job are correct and kept covered.
• Ensure recovery stations are segregated from product flow

• Supervisor of supply chain logistics which handles the distribution of medical supplies throughout the hospital
• Analyzed key performance indicators to identify effective strategies.
• Developed strategies to improve team performance and productivity.
• Monitored employee attendance, addressing any punctuality or absenteeism issues.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
• Maintained positive working relationship with fellow staff and management.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Coordinated with other department supervisors to ensure smooth workflow and project alignment.
• Trained new employees on company policies and procedures.
• Collaborated with other departments to coordinate workflow processes between teams.
• Oversaw inventory management, ensuring adequate stock levels and reducing waste.

• Coordinate and expedites flow of materials, parts, and assemblies between sections or departments, according to production and shipping schedules or departments priorities, and compiles and maintains manual or computerized records
• Reviews production schedules and related information and confers with department supervisors to determine material requirements to identify overdue materials and to track material
• Requisitions material and establishes sequential delivery dates to departments, according to job order priorities and material availability
• Examines material delivered to production departments to verify conformance to specifications
• Arranges in-plant transfer of materials to meet production schedules
• Computes amount of material required to complete job orders, applying knowledge of product and manufacturing processes
• Compiles and maintains manual or computerized records, such as material inventory, in-process production reports, and status and location of materials
• May move or transport materials from one department to another, manually or using material handling equipment
• I am also responsible for the scheduling of the department
• I work with team members to ensure a fair and flexible work schedule to meet the needs of the team
• I also work alongside the director of materials management and the CFO as site coordinator for contract managing that includes all lease, service, equipment and capital agreements
• Performed regular audits on warehouse operations including cycle counting activities.
• Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
• Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
• Analyzed supply chain processes to identify opportunities for improvement.
• Ensured accurate and timely inventory management of materials, supplies, and equipment.
• Tracked orders from placement through delivery ensuring quality control standards are met throughout the process.
• Managed team members responsible for daily operations related to material management functions.
• Investigated discrepancies between physical counts and computerized records; reconciled differences promptly.