ROBERT SHEELA II
Mount Carmel,PA
Summary
Operations manager with a track record of enhancing efficiency in multi-site teams. Achieved significant cost reductions and improved customer loyalty through strategic operational initiatives and effective staff training. Proficient in inventory control, ensuring smooth operations and increased customer satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
STORE MANAGER
Rent A Center
Shamokin Dam, USA
01.2019 - 03.2026
- Managed daily store operations, including opening and closing procedures and cash handling, ensuring smooth transactions.
- Managed daily operations and staff scheduling for store efficiency.
- Trained and developed team members to enhance customer service skills.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Addressed customer complaints promptly to enhance satisfaction and loyalty.
- Oversaw inventory management, ensuring product availability and accuracy.
- Oversaw inventory management through cycle counts and audits to maintain accuracy and reduce shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Analyzed sales trends to inform product ordering and stocking decisions.
- Implemented visual merchandising strategies to optimize product displays.
- Recruited, trained and supervised new employees.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Identified opportunities for cost savings through waste reduction initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
OPERATIONS MANAGER S.C.P.A REGION
Baker Installations
Central, USA
08.2006 - 11.2018
- Operations Manager South Central Region. Multi-site Manager, 9 sites 48 techs and site supervisors
- Directed daily operations, implementing short-term and long-term strategies aligned with business plan and profitability objectives.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Monitored and enhanced efficiency of processes, team performance, and customer service, contributing to overall operational success.
- Implemented process improvements to enhance team productivity and service quality.
- Oversaw labor management and fleet operations, ensuring optimal resource utilization across all sites.
- Facilitated communication between departments to resolve operational issues promptly.
- Led safety initiatives to ensure compliance with industry regulations and standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored inventory levels and maintained supply chain efficiency consistently.
- Developed training programs to enhance staff skills and operational knowledge.
- Coordinated installation schedules and managed resource allocation effectively.
- Developed loss protection measures to safeguard company assets.
- Conducted construction surveys to assess project feasibility and site conditions.
- Cell Tower Back-haul when struck by lightning tear down rebuild switches ciena, juniper) drop configs and reprogram
- 24 hr. on call when techs fail to resolve issues My team gets called out.
- Certified accident investigator. Responded to accident sites or vehicles to identify if safety procedures were followed and established fault.
- Developed efficient management procedure remote use terminals.
GENERAL MANAGER
RentWay Inc.
Altoona, USA
06.2001 - 08.2006
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure operational excellence.
- Directed daily operations to optimize branch performance and improve service delivery.
- Implemented customer service strategies to improve client satisfaction and retention rates.
- Coordinated marketing efforts to enhance service promotion and boost brand visibility within the community.
- Managed staff recruitment, training, and development initiatives for team enhancement.
- Oversaw inventory management processes to maintain optimal stock levels and availability.
- Analyzed financial reports to guide budget planning and resource allocation decisions.
LEAD TECHNICIAN
Cable Express
Westerville, USA
04.1994 - 06.2001
- Supervised team of 30 technicians to ensure efficient operations and high-quality service delivery.
- Conducted quality control inspections to verify compliance with company safety standards and improve service reliability.
- Contracted additional business and coordinated training programs to enhance team skills and expand service offerings.
- Residential installations, cable modems, digital installs, wall fishing, cat 5 wiring, telephone wiring and terminations, cable rebuilds
Education
Vocational/Technical Certificate - Appliance Repair
Penn Foster Career School
Wilkes-Barre, PA10-2022
Vocational/Technical Certificate - Construction Carpentry
Williamsport Area Community College
Williamsport, PA06-1989
Skills
- Store Safety Management
- Inventory Management
- Sales
- Retail Marketing Strategies
- Budget management
- Profit and Loss Analysis
- Financial statements
- Bank Reconciliations
- Shrinkage Control
- Inventory Security
- Complaint Handling
- Customer Relationship Management
- Coaching development
- Store Layout Optimization
- Problem-solving skills
- Audit
References
References are available upon request
Certification
- EPA Section 608 Type I certification # 818B03B46056E1NL1
Timeline
STORE MANAGER
Rent A Center
01.2019 - 03.2026
OPERATIONS MANAGER S.C.P.A REGION
Baker Installations
08.2006 - 11.2018
GENERAL MANAGER
RentWay Inc.
06.2001 - 08.2006
LEAD TECHNICIAN
Cable Express
04.1994 - 06.2001
Vocational/Technical Certificate - Appliance Repair
Penn Foster Career School
Vocational/Technical Certificate - Construction Carpentry
Williamsport Area Community College