Gilbert Barajas
Carthage,TN
Summary
Results-driven Store Manager with extensive experience in managing daily operations and improving workflow. Skilled in staff training, conflict resolution, and customer service management, contributing to increased team productivity and enhanced customer experiences.
Overview
2
2
Languages
1
1
Certification
31
31
years of professional experience
Work History
Store Manager
GPC NAPA Autoparts
Hermitage, TN
01.2026 - Current
- Managed daily store operations and ensured efficient workflow.
- Supervised staff to maintain high customer service standards.
- Trained employees on product knowledge and sales techniques.
- Established customer service standards and monitored staff compliance.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Handled customer inquiries and resolved issues effectively.
- Resolved customer complaints in a timely manner.
- Prepared staff work schedules and assigned team members specific duties.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Reconciled daily sales figures to ensure accuracy in financial reporting., reconciled cash and made bank deposits to facilitate opening and closing duties.
- Conducted thorough inventory checks and maintained accurate stock levels to support operational efficiency.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Arranged inventory in an efficient manner to optimize storage space. and maintained accurate stock levels.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Collaborated with suppliers to ensure timely product availability.
- Developed visual merchandising displays to improve product visibility and attract customer interest.
- Developed strategies to maximize sales and profitability.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared monthly reports on sales figures, expenses, and profits to inform strategic decision-making.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Implemented store policies to promote a safe work environment.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Assisted staff in delivering consistent customer service.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members specific duties.
Store Manager
GPC NAPA Autoparts
Holtville, CA
01.2025 - 01.2026
- Managed daily store operations and ensured an efficient workflow.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Supervised staff to maintain high customer service standards.
- Trained employees on product knowledge and sales techniques.
- Handled customer inquiries and resolved issues effectively.
- Resolved customer complaints in a timely manner.
- Implemented store policies to promote a safe work environment.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Organized inventory and maintained accurate stock levels.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed visual merchandising displays to enhance product visibility.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, and profits.
Regional Manager
County Motor Parts Napa
Holtville, CA
08.2012 - 01.2025
- Developed strategic plans to increase market share in the automotive parts sector.
- Directed regional operations to ensure efficient parts distribution across multiple locations.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Oversaw budget allocations for regional initiatives and operational expenses.
- Managed vendor relationships to secure competitive pricing and reliable supply chains.
- Established goals, objectives, policies, and performance standards to align regional personnel with strategic initiatives.
- Coordinated staff training programs to improve team skills and elevate service quality.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Mentored and coached staff members throughout the region.
- Minimized turnover through effective training and employee engagement programs.
- Addressed human resource issues to maintain workplace morale and compliance. and established plans to handle issues consistently and efficiently.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Resolved conflicts between customers and employees within the region.
- Implemented inventory control measures to reduce shrinkage rates through strategic inventory management and loss prevention approaches.
- Mentored and guided general managers on proper processes and methodologies.
- Collaborated closely with the Human Resources department on matters related to employee relations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
Outside Sales Representative
Carquest Auto sales
El Centro, California
02.2010 - 08.2012
- Managed territory by scheduling regular visits to clients and prospects.
- Developed strong relationships with customers to understand their automotive needs.
- Demonstrated products to potential customers and answered questions to close sales.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Provided expert advice on product selection based on customer requirements.
- Negotiated prices and set up contracts to finalize sales agreements.
- Resolved customer inquiries promptly to ensure satisfaction with purchases.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
Heavy Equipment Operator
Mainas Farms
Holtville, CA
02.2008 - 02.2010
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Operated various heavy machinery for efficient land preparation and crop management.
- Conducted routine maintenance on equipment to ensure optimal performance and safety.
- Monitored equipment performance and reported issues to maintain operational efficiency.
- Implemented safety protocols during heavy equipment operation to protect crew and environment.
- Maintained accurate logs of equipment use, maintenance, and repairs for tracking purposes.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
Service Manager
Pep Boys
Calexico, California
06.1995 - 12.2008
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Implemented process improvements to enhance service delivery and workflow efficiency.
- Coordinated work schedules to optimize team performance and coverage needs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Ensured compliance with safety standards and company policies in all operations.
- Created standard operating procedures for all service functions.
Education
High School Diploma -
Holtville High School
Holtville, CA06-1988
Skills
- Employee training
- Supply chain management
- Operations management
- Visual merchandising
- Merchandise quality standards
- Loss prevention
- Shrinkage reduction
- Cash handling
- Cash management
- Expense tracking
- Labor cost control
- Profit margin optimization
- Customer service
- Staff training
- Employee training
- Team leadership
- Leadership development
- Staff management
- Store safety management
- Store procedures
- Operations oversight
- Service management
- Time management
- Effective communication
- Problem solving
- Employee motivation
- Employee feedback systems
- Labor cost control
- Employee feedback systems
Languages
English
Professional
Spanish
Professional
Certification
- IMACA air conditioning license
- Forklift Certified
- Firearm safety certificate
Timeline
Store Manager
GPC NAPA Autoparts
01.2026 - Current
Store Manager
GPC NAPA Autoparts
01.2025 - 01.2026
Regional Manager
County Motor Parts Napa
08.2012 - 01.2025
Outside Sales Representative
Carquest Auto sales
02.2010 - 08.2012
Heavy Equipment Operator
Mainas Farms
02.2008 - 02.2010
Service Manager
Pep Boys
06.1995 - 12.2008
High School Diploma -
Holtville High School