Nicole Alexander
Fort Worth,TX
Summary
Dynamic leader with a strong focus on team training, customer service, and operational efficiency. Proven track record of implementing strategies that enhance service quality and drive sales optimization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Acima
Arlington, TX
12.2025 - Current
- Trained and mentored team members, enhancing service quality and customer satisfaction.
- Implemented visual merchandising strategies to improve product presentation.
- Ensured compliance with company policies and safety regulations consistently.
- Handled customer inquiries and resolved issues in a timely manner.
- Collaborated with corporate teams on promotional initiatives and merchandising plans, increasing store traffic and sales.
- Monitored sales trends to identify opportunities for improvement in store layout.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented process improvements, enhancing workplace safety and overall productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
General Manager
Quick Quack Car Wash
Lewisville, TX
02.2024 - 12.2024
- Managed daily operations and ensured efficient store performance.
- Oversaw team training and development to enhance service quality.
- Implemented inventory control processes to optimize product availability.
- Coordinated promotional activities to enhance customer engagement and increase sales.
- Monitored compliance with health and safety regulations consistently.
- Analyzed sales data to identify trends and inform operational decisions.
- Fostered a positive work environment through effective communication strategies.
- Led staff meetings to align team goals with corporate objectives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified opportunities for cost savings and revenue growth.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to incentivize staff and align efforts with organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
General Manager
RaceTrac
Dallas, TX
05.2017 - 01.2024
- Managed daily operations and ensured efficient store performance.
- Oversaw team training and development to enhance service quality.
- Implemented inventory control processes to optimize product availability.
- Coordinated promotional activities to drive customer engagement and sales.
- Monitored compliance with health and safety regulations consistently.
- Led staff meetings to align team goals with corporate objectives.
- Fostered a positive work environment through effective communication strategies.
- Analyzed sales data to identify trends and inform operational decisions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Shift Manager
Bath and Bodyworks
Dallas, Texas
10.2013 - 05.2017
- Supervise daily operations and ensure adherence to company standards.
- Train and mentor team members on product knowledge and customer service.
- Managed inventory levels and coordinated restocking to ensure product availability.
- Implement visual merchandising strategies to enhance store presentation.
- Resolved customer inquiries and complaints to improve overall satisfaction.
- Conducted performance evaluations and provided feedback to enhance employee development.
- Collaborate with management on promotional events and sales initiatives.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
Education
Bachelor of Arts - Theatre
Texas Woman's University
Denton, TX12-2011
High School Diploma -
R. L. Turner High School
Carrollton, TX05-2007
Skills
- Store operations
- Employee terminations
- Sales analysis
- Visual merchandising
- Sales strategies
- Sales expertise
- Marketing and promotions
- Promotions management
- Revenue generation
- Customer management
- Customer service
- Customer relations
- Relationship building
- Relationship management
- Loss prevention procedures
- Operational efficiency
- Operations oversight
- Inventory oversight
- Inventory forecasting
- Supply chain management
- Budget management
- Operational budgeting
- Budget administration
- Employee scheduling
- Cost control
- Accurate cash handling
- Cash management
- Bank deposits
- Compliance monitoring
- Staff training
- Employee training
- Staff supervision
- Talent recruitment
- Recruiting and hiring
- Leading staff meetings
- Team collaboration
- Team motivation
- Team development
- Staff performance improvement
- Performance evaluation
- Performance reviews
- Hourly shift management
- Employee scheduling
- Shift scheduling
- Shift checklists
- Conflict resolution
- Problem solving
- Root-cause analysis
- Process improvements
- Strategic thinker
- Multitasking and organization
- Flexible schedule
- Verbal and written communication
- Communication strategies
- Training
- Merchandise quality standards
- Retail sales techniques
- Work prioritization
- Goals and performance
- Program administration
- Program implementation
- Safety procedures
- Reliable
- Staff management
- Leadership development
- Employee terminations
- Merchandise quality standards
- Training
- Vendor management
- Bank deposits
- Program administration
- Root-cause analysis
- Multitasking and organization
- Budget administration
- Cost control
Languages
English
Professional
Certification
- TABC Certified
Accomplishments
- Top Store Growth, MTD RaceTrac 2022
- Highest MTD New Opening Growth, Company 2024, Quick Quck Car Wash
Timeline
Store Manager
Acima
12.2025 - Current
General Manager
Quick Quack Car Wash
02.2024 - 12.2024
General Manager
RaceTrac
05.2017 - 01.2024
Shift Manager
Bath and Bodyworks
10.2013 - 05.2017
Bachelor of Arts - Theatre
Texas Woman's University
High School Diploma -
R. L. Turner High School