Robert Shields-McGregor
Houston,TX
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Service Metal
12.2022 - Current
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Team Leader
Walmart #3640
11.2016 - 07.2022
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Associate of Applied Science - Social Sciences
Coastal Bend College
Beeville, TX03.2007
Skills
- Team Supervision
- Work Planning
- Quality Improvement
- Employee Evaluation
- Coaching
- Shift Scheduling
- Documentation and Reporting
- Safety Processes and Procedures
- Performance Evaluations
- Leading Team Meetings
- Conflict Resolution
- Teamwork and Collaboration
Timeline
Warehouse Associate
Service Metal
12.2022 - Current
Team Leader
Walmart #3640
11.2016 - 07.2022
Associate of Applied Science - Social Sciences
Coastal Bend College
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